Deposit Operations Specialist — Elevate Banking Experience

ChoiceOne Bank; Kent City (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

ChoiceOne Bank is seeking a Deposit Operations Analyst in Kent City, Michigan. This non-exempt role supports daily deposit operations tasks, addressing inquiries from internal staff and customers.

It requires attention to detail and dedication to accuracy in data processing and image retrieval. The analyst will assist with holds, wires, garnishments and dispute resolution while maintaining compliance with banking regulations and internal policies.

Qualifications

• High School Diploma or equivalent required.
• Previous banking experience, preferably in retail and operations.
• Familiarity with bank products, regulations, and internal operations.

Responsibilities

• Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts, data processing, and image retrieval.
• Handle daily tasks including review of holds, stop payments and wires, monitor returned mail, process garnishments and levy requests, entries and reconcilements.
• Assist other Operations staff by performing delegated tasks and necessary back-up and overflow coverage.
• Make appropriate recommendations for procedural changes to help achieve efficiencies and stay current with new regulations, policies, procedures, and audits.
• Additional responsibilities as assigned.
• Be familiar with and comply with the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position and report violations.

Skills

Customer service

Problem solving

Interpersonal skills

Data processing

Image retrieval

Education

High School Diploma or equivalent

Previous banking experience

Job description

ChoiceOne Bank is seeking a Deposit Operations Analyst in Kent City, Michigan. This non-exempt role supports daily deposit operations tasks, addressing inquiries from internal staff and customers.

It requires attention to detail and dedication to accuracy in data processing and image retrieval. The analyst will assist with holds, wires, garnishments and dispute resolution while maintaining compliance with banking regulations and internal policies.