Deposit Operations Representative I

Isabella-Bank-; Mount Pleasant (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Isabella Bank in Mount Pleasant, MI is seeking a Deposit Operations Representative to support customers on deposit accounts and related transactions. The role requires on-site work with potential for hybrid schedule after training, reporting to the Deposit Operations Department Manager.

Responsibilities include maintaining product knowledge, processing requests, applying rate changes, and handling transactions. Strong communication and detail orientation are essential for success.

Qualifications

• High school diploma required.
• Minimum of 1 year banking experience preferred.
• Knowledge of deposit products and banking procedures is a plus.
• Familiarity with bank software tools is beneficial.

Responsibilities

• Maintain knowledge of deposit products, features, fees and disclosures.
• Process requests and support customers with deposit products timely.
• Implement rate changes and deposit product parameters in systems.
• Process and reconcile transactions including mobile deposits and returns.
• Provide back-up support to Fraud Specialists as needed.
• Deliver exceptional customer service via phone, forms and email.
• Ensure compliance with bank policies and regulatory requirements.
• Manage Online Account Opening platform and applications.

Skills

Communication skills

Organizational skills

Problem-solving

Microsoft Office proficiency

Analytical thinking

Detail oriented

Positive attitude

Education

High school diploma

Tools

Silverlake/Xperience

Image Centre

Workflow

Synergy

Merge Docs

Job description

Job Category: Customer Service Operations

Requisition Number: DEPOS001932

• Posted : September 3, 2026
• Full-Time

Locations

Showing 1 location

Operations Center
2750 Three Leaves Dr
Mount Pleasant, MI 48858, USA

Description

Position Title: Deposit Operations Representative

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Deposit Operations Department Manager

General Purpose: Provides support to external and internal customers on questions and inquiries related to deposit accounts, deposit transactions, products, and customer information.

Responsibilities:

• Maintain a high level of knowledge and technical understanding regarding our deposit products including all features and benefits, fees, and disclosures.
• Process requests and provide support to internal and external customers regarding new/existing deposit products in a professional and timely manner.
• Implement and have a strong understanding of Silverlake parameters including rate changes to deposit products, fees, and account requirements.
• Process and reconcile transaction processing and adjustments including mobile deposit, unposted, returns, etc.
• Give backup support and processing for the Fraud Specialists as needed.
• Provide exceptional internal and external customer service in a professional manner including but not limited to requests via phone calls, workflows, forms, and emails.
• Understand and comply with bank policy and procedures, laws, regulations and job duties.
• Provide research and synergy expertise to support customer needs or claims.
• Maintain and process the Online Account Opening platform and applications.
• Additional duties as assigned.

Education/Experience

• High school diploma required
• Minimum of 1 year of banking experience preferred
• Basic knowledge of banking products and services; CD’s & IRA knowledge preferred
• Basic knowledge of Silverlake/Xperience, Image Centre, Workflow, Synergy, Merge Docs preferred

Skills

• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
• Strong organizational, time management and problem-solving skills.
• Proficiency in Microsoft Office software and other analysis tools.
• Ability to apply analytical thinking through understanding deposit products, transaction processing, and bank procedures.
• Handle fast paced environment while still delivering great customer service.
• Strong attention to detail.
• Positive and enthusiastic attitude.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.