Deposit Operations Specialist — Call Center

One Bank of Tennessee Ltd.; Sparta, Northern (TN, KY); Hybrid; USD 30,000 - 32,000; Full time

Job summary

One Bank of Tennessee Ltd. in Sparta, TN is seeking an Operations Specialist - Call Center to manage daily deposit operations, resolve complex customer inquiries, and support call center performance and compliance.

This role emphasizes accuracy, timely processing, and cross-functional collaboration to enhance service delivery. The ideal candidate will have 2-3 years of customer service experience, strong analytical abilities, and excellent communication skills.

Qualifications

• High-school graduate with 2-3 years of customer service experience.
• Strong analytical skills and data interpretation.
• Excellent communication and organization abilities.

Responsibilities

• Manage and oversee daily deposit operations within the call center to ensure accuracy and efficiency.
• Serve as escalation point for complex customer inquiries and operational issues, providing timely resolutions.

Skills

Analytical thinking

Excellent communication

Multi-tasking

Data interpretation

Education

High school diploma

Tools

Data analysis tools

Reporting software

Job description

One Bank of Tennessee Ltd. in Sparta, TN is seeking an Operations Specialist - Call Center to manage daily deposit operations, resolve complex customer inquiries, and support call center performance and compliance.

This role emphasizes accuracy, timely processing, and cross-functional collaboration to enhance service delivery. The ideal candidate will have 2-3 years of customer service experience, strong analytical abilities, and excellent communication skills.