Call Center Representative

One Bank of Tennessee Ltd.; Sparta, Northern (TN, KY); Hybrid; USD 30,000 - 32,000; Full time

Job summary

One Bank of Tennessee Ltd. in Sparta, TN is seeking an Operations Specialist - Call Center to manage daily deposit operations, resolve complex customer inquiries, and support call center performance and compliance.

This role emphasizes accuracy, timely processing, and cross-functional collaboration to enhance service delivery. The ideal candidate will have 2-3 years of customer service experience, strong analytical abilities, and excellent communication skills.

Qualifications

• High-school graduate with 2-3 years of customer service experience.
• Strong analytical skills and data interpretation.
• Excellent communication and organization abilities.

Responsibilities

• Manage and oversee daily deposit operations within the call center to ensure accuracy and efficiency.
• Serve as escalation point for complex customer inquiries and operational issues, providing timely resolutions.

Skills

Analytical thinking

Excellent communication

Multi-tasking

Data interpretation

Education

High school diploma

Tools

Data analysis tools

Reporting software

Job description

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Operations Specialist - Call Center

Full Time Sparta, TN, US

Salary Range: $30,000.00 To $32,000.00 Annually

About the Role:

The Operations Specialist - Call Center plays a critical role in ensuring the smooth and efficient functioning of deposit operations within the Bank. This position is responsible for managing daily operational workflows, resolving complex customer inquiries, and supporting the call center team to meet performance and compliance standards. The specialist will collaborate closely with cross-functional teams to optimize processes, enhance customer satisfaction, and maintain regulatory adherence. By analyzing operational data and identifying areas for improvement, the role contributes to the continuous enhancement of service delivery. Ultimately, the Call Center Representative ensures that all deposit-related activities are executed accurately, timely, and in alignment with organizational goals.

Minimum Qualifications:

• High-school graduate with 2-3 years of customer service experience.


• Exceptional organization and communication skills.


• Strong analytical skills with the ability to interpret data and make informed decisions.

Preferred Qualifications:

• Familiarity with banking regulations


• Advanced proficiency in data analysis tools and reporting software.


• Demonstrated ability to lead process improvement initiatives.


• Minimum of 2 years experience within a call center or financial services environment.

Responsibilities:

• Manage and oversee daily deposit operations activities within the call center environment to ensure accuracy and efficiency.


• Serve as a point of escalation for complex customer inquiries and operational issues, providing timely resolutions.

Skills:

The required skills for this role include strong analytical abilities. Excellent communication skills are necessary for effectively collaborating with other call center representatives, as well as bank customers. Problem-solving skills will be utilized daily to address operational challenges and enhance customer service delivery. Additionally, proficiency in multi-tasking on multiple software will aid in managing operations efficiently. Preferred skills, such as industry knowledge, will provide valuable insights into best practices and help in implementing effective solutions.

Working Hours:

Monday - Thursday: 8:00am-4:30pm
Friday: 8:00am-5:00pm
Saturday: 8:00am-12:00pm (on rotation)