Deposit Operations - Internal Support Representative

The Killbuck Savings Bank Co.; Killbuck Township (OH); On-site; USD 48,000 - 58,000; Full time

Job summary

The Killbuck Savings Bank Co. is seeking an internal deposit operations support specialist to assist branch personnel and the customer support center. You will handle help desk inquiries, respond to requests, and investigate issues including fraud, Reg E disputes, and errors.

Responsibilities include balancing ATM and internal accounts, performing check adjustments, and training staff on deposit processes. This role supports multiple teams and maintains procedure documents.

Qualifications

• Provide internal help desk support for branch staff and customer support center.
• Respond to customer requests from branches and support center.
• Research and resolve difficult issues including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups and maintenance.

Responsibilities

• Maintain ATM accounts including daily balancing.
• Balance internal checking accounts and bill pay daily.
• Monthly general ledger reconciliations.

Skills

Customer support

Fraud investigations

Reg E processing

Quality control

Deposit operations

Job description

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Description

Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.

Requirements

• Perform internal help desk support for branch staff and customer support center.
• Respond to customer requests received from branches and customer support center.
• Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
• Complete and track all Reg E disputes and errors including fraud.
• Complete all check adjustments.
• Conduct quality control on new account setups, account maintenance and other department processing.
• Track errors of quality control assessments daily.
• Provide reporting on quality metrics and individual performance.
• Maintain ATM accounts including balancing of ATM’s daily.
• Monitor, contact, maintain and update debit card customers.
• Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
• Monthly general ledger reconciliations.
• Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
• Provide support and backup to other teams within the department as needed.
• Maintain procedure documents and checklists for deposit accounts.

Updated 050823

EOE