Deposit Operations Associate - Hybrid

Quorum Federal Credit Union; Purchase (NY); Híbrido; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan with company match

Paid time off (PTO) and holidays

Wellness stipend

Descripción de la vacante

Quorum Federal Credit Union, a forward-thinking financial institution, seeks a Deposit Operations Associate to support day-to-day deposit and payment operations including RTP, ACH, and wire transfers in a hybrid environment. The role emphasizes accuracy, regulatory compliance, and superior member experience in a back-office setting.

The ideal candidate has analytical skills, attention to detail, and the ability to work with multiple systems. Notary commission is preferred.

Formación

• Six months of experience in back-office payment processing within a bank or credit union environment.
• Experience with ACH processing, wire transfers, or deposit operations preferred.
• Notary Public commission preferred; company may support process and fees.

Responsabilidades

• Perform ACH, wire transfer, RTP, deposit, and related payment processing activities.
• Maintain account data, perform exception resolution, and conduct payment investigations.
• Monitor activity, track transactions, and validate data using reports and logs; escalate issues when needed.
• Identify and propose process improvements to increase efficiency and controls; participate in system testing and testing readiness.
• Provide support to other business units and internal/external member requests.
• Maintain procedures and policy documentation; suggest enhancements for compliance and efficiency.
• Collaborate with members, vendors, and internal departments to resolve issues and improve service delivery.

Conocimientos

Back-office processing

Analytical thinking

Verbal and written communication

Time management

Herramientas

Microsoft Office (Outlook, Word, Excel)

Descripción del empleo

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. We thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

How You’ll Make an Impact

The Deposit Operations Associate supports day-to-day deposit and payment operationsincludingReal Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance activities. The role also supports procedure management, system testing, operational reporting, vendor coordination, and continuous process improvement initiatives. This position serves as a subject matter expert in deposit operations and electronic payment processing while helping ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional member experience.

The ideal candidate must be competent and able to learn quickly, be highlydetail-oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing. This person willpossessstronganalytical andproblem-solving skills anddemonstratethe ability toidentifyopportunities that improve efficiency, controls, service quality, and the member experience. Exposure to process automation, RPA technologies, and AI-enabled workflow tools is preferred and mayprovidefuture development opportunities within the Operations team.

What You’ll Be Doing

• Performs ACH, wire transfer, RTP, deposit, and related payment processing activities including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing.
• Accountable forassigned processesandaccuratelycompleting these functions, within expectedtime frames, and within acceptable service level standards set by Management.
• Monitors activity, tracks transactions, andvalidatesdata using reports and logs.Escalates issues appropriately.
• Identifiesand recommends process improvements that enhance operational efficiency, strengthen controls, improve service quality, and reduce operational risk. Participates in systems testing, implementation activities, reporting enhancements, and operational readiness reviews.
• Providessupportandassistsother business units withinternal andexternal member requests.
• Maintains broad operational knowledge and serves as a departmental backup as needed. Provides occasional support for fulfillment operations, document imaging, mail processing, and notary services as business needs require. These responsibilitiesrepresenta secondarycomponentof the role and are expected tocomprisea limited percentage of overall job responsibilities.
• Maintains and updates assigned procedures, operating documentation, and policy sections. Recommends enhancements that support operational efficiency, accuracy, risk management, and regulatory compliance.
• Collaborate with members, vendors, business partners, and internal departments to resolve operational issues, support payment processing activities, and improve service delivery. Participates in projects involving system updates, implementations, testing, and operational enhancements.
• Promotes andmaintainsa positive work atmosphere by behaving and communicating in a manner consistent with professional standards toget alongwith members, co-workers,managementand vendors.
• Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.

What You Bring to the Team

TheDepositOperationsAssociateworksunderminimalsupervision following established guidelines and procedures exercising some independent judgment.This person must beaction-oriented, self-motivated,and creative while being highly functional.

• Minimum six months of experience in back-office payment processing within a bank or credit union environment, including ACH processing, wire transfers, deposit operations, or a combination of these functions. Experience processing transactions, researching exceptions, and resolving payment-related issues is required.
• Notary Public commission preferred.If required for business needs, Quorum will support the notary commissioning process, training, and associated fees.
• Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies is preferred but notrequired.
• Working knowledge of operational rules, regulations, and procedures governing deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing activities within a financial institution.
• Excellent problem-solving, organizational, analytical,verbaland written communication skills.Must be able to multi-task.
• Strong decision making and time management skills with the ability to manage multiple projects/duties.
• Trustworthy with the ability tomaintainhighestlevel of integrity and trust.
• ProficiencyinMicrosoft Office products, specifically Outlook,Wordand Excel
• Stable internet connection with speeds high enough for video conferencing and screen sharing
• Smartphone with current iOS/Android OS
• Prolonged periods sitting at a workstation and working on a computer
• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Where You Can Work

This position follows a hybrid work schedule, with three days per week onsite at our corporate office in Purchase, NY.

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.

Compensation & Rewards

Compensation for this role is $21.00 - $25.00 per hour with the potential for discretionary incentive compensation based on both company and individual performance.

Benefits That Support You

• Excellent health insurance packages with a Health Reimbursement Account option
• Life, AD&D, Short-Term Disability and Travel Insurance
• 401k plan with company match dollar for dollar up to 6 percent*
• Generous time-off policy with paid time off (PTO),volunteer time off (VTO), birthday PTO, and company-observed holidays
• Monthly stipend for wellness activities and mental health*
• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
• Bonus/commission plan for qualifying roles
• PTO purchase and sell-back programs
• Rewards and peer recognition programs
• Trust-based, out-come oriented remote work environment for most roles

*After 6 months of service

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
• Quorum will make reasonable accommodations incompliancewith the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.
• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.
• Each employee is required to uphold the Credit Union'scompliancewith all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.
• This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.