Deposit Operations Associate (FT)

Westfield Bank; Westfield (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Westfield Bank is seeking a Deposit Operations Associate to support deposit operations by handling subpoenas research, account verifications, ACH load issues, and QA reviews of documents. The role requires accuracy, regulatory awareness and collaboration with internal teams and external parties.

Ideal candidates have a high school diploma, basic banking experience, solid customer service skills, and proficiency with Microsoft Office. This is a full-time, on-site position in Operations.

Qualifications

• High School Diploma or GED required.
• One year of banking experience preferred.
• Good customer service skills/telephone etiquette.
• Working knowledge of Microsoft Office (Word and Excel).
• Good problem-solving skills.

Responsibilities

• Investigate and resolve ACH Load Errors in the core system.
• Research customers, account records and transaction history in response to research requests, subpoenas and other legal requests.
• Track deadlines and ensure timely fulfillment of requests.
• Process verification of deposit account requests from authorized third parties.
• Ensure all paper verification requests are supported by proper customer authorization.
• Perform quality control of the indexed deposit documents in the Document Imaging system (ONBASE).
• Processes IAT Transactions.
• Perform verification of Stop Payment Maintenance.
• Process all Federal Benefit Payment Direct Deposit Requests.
• Crosstrain and provide backup coverage for all Deposit Operations Associate functions.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested.

Skills

Customer service

Problem solving

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word and Excel

Job description

Job Title: Deposit Operations Associate

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 7

Amount of Travel: No Travel

Reports To: AVP, Deposit Operations Manager

Positions Supervised: N/A

POSITION SUMMARY

The Deposit Operations Associate is responsible for supporting the bank's deposit operations functions by performing research and responses for legal subpoenas, completing account verification requests, resolving ACH load and processing exceptions, and conducting quality assurance reviews of electronically maintained documents. This position requires strong attention to detail, regulatory awareness, analytical skills, and the ability to work effectively with internal departments, customers, and external agencies to ensure accurate and timely processing.

ESSENTIAL FUNCTIONS

• Investigate and resolve ACH Load Errors in the core system.
• Research customers, account records and transaction history in response to research requests, subpoenas and other legal requests.
• Track deadlines and ensure timely fulfillment of requests.
• Process verification of deposit account requests from authorized third parties.
• Ensure all paper verification requests are supported by proper customer authorization.
• Perform quality control of the indexed deposit documents in the Document Imaging system (ONBASE).
• Processes IAT Transactions.
• Perform verification of Stop Payment Maintenance.
• Process all Federal Benefit Payment Direct Deposit Requests.
• Crosstrain and provide backup coverage for all Deposit Operations Associate functions.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation

Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• One year of banking experience preferred.
• Good customer service skills/telephone etiquette.
• Working knowledge of Microsoft Office (Word and Excel).
• Good problem-solving skills.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

Walk Occasional 11 – 20 lbs Occasionally

Sit Constantly 21 – 50 lbs Not Applicable

Handling/Fingering Occasionally 51 – 100 lbs Not Applicable

Reach Outward Not Applicable Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable

Push/Pull Not Applicable

Climb Not Applicable 12 lbs or less Occasionally

Crawl Not Applicable 13 – 25 lbs Occasionally

Squat or Kneel Not Applicable 26 – 40lbs Not Applicable

Bend Not Applicable 41 – 100 lbs Not Applicable

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been

included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and

abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.