Deposit Operations Payment Specialist

Westfield Bank; Westfield (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Westfield Bank is seeking a Deposit Operations Payment Specialist to provide back-office support to customers and branch staff, focusing on ACH and Instant Payment processing.

The role handles NACHA rules compliance, exception processing, and reconciliation tasks, with a strong emphasis on accuracy, customer service, and cross-functional collaboration within the Operations Department.

Qualifications

• Minimum 1 year of bank deposit operations and ACH processing experience.
• Accredited ACH Professional (AAP) certification after two years of ACH experience.
• Strong attention to detail and accuracy.

Responsibilities

• Serve as a subject matter expert for ACH and Instant Payments per Reg E and NACHA rules.
• Research and resolve ACH and Instant Payment inquiries from customers and staff.
• Process daily ACH returns, exception items, and related reconciliation tasks.
• Monitor reports and perform required reconciliations and regulatory reviews.

Skills

ACH processing

Reg E NACHA rules

Customer service

Microsoft Office

Attention to detail

Education

High School Diploma or GED

AAP certification after two years of ACH experience

Job description

Job Title

Deposit Operations Payment Specialist (FT) Westfield, MA $25.92 - $38.88 Hourly Job Title: Deposit Operations Payment Specialist

Job Details

Department: Operations Job Status: Full Time FLSA Status: Non-Exempt

Grade: 9 Amount of Travel: No Travel Reports To: Deposit Operations

Assistant Manager Positions Supervised: N/A

Position Summary

Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.

Essential Functions

• ESSENTIAL FUNCTIONS Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
• Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk-management controls.
• Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
• Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
• Processes reclamations within the established timeframe.
• Processes ACH Positive Pay Returns from the BGDS Department daily.
• Downloads Fed ACH Returns report from FedLine Advantage weekly.
• Downloads standard reports from FedLine Advantage monthly.
• Researches and reconciles any outages on the ACH In Process General Ledger account.
• Balances the ELAN account monthly.
• Utilizes Payment Exchange system to monitor Instant Payment transactions including Instant Payment fraud and disputes.
• Provides support and backup on all tasks performed by the Deposit Operations Associates.
• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
• Assists the Deposit Operations Manager, as needed.
• Identify areas for improvement and work with management to implement recommended changes.
• Monitors procedures for accuracy and update as needed.
• Research problems of a more complex nature.
• Process all adjustment requests.
• Assists with gathering documentation for audit requests.
• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

Qualifications

QUALIFICATIONS Competencies Communication Job Knowledge Productivity & Time Management Quality Teamwork & Cooperation

Education / Experience / Skills & Abilities

Education/Experience/Skills & Abilities High School Diploma Or GED required. Minimum 1 year of bank deposit operations and ACH processing experience. Accredited ACH Professional (AAP) certification after two years of ACH experience. Strong attention to detail and accuracy. Excellent customer service and problem-solving skills. Working knowledge of Microsoft Office (Word and Excel). Ability to multi-task with good organizational skills. Working knowledge of the bank?s deposit products and services.