Deployment Technician: Hardware & Field Prep

POS360; Phoenix (AZ); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Flexible working hours

Free on-site gym access

Job summary

POS360, Inc. in Phoenix, AZ is seeking a Deployment Systems Technician II to prepare, configure, test, and package technology equipment for deployment, including credit card terminals and 360 Pro systems.

This intermediate role focuses on in-house pre-deployment work, labeling, documentation, and packaging, with limited field installs to maintain hands-on knowledge. The role requires strong problem solving, attention to detail, and the ability to work under supervision with an organized

Qualifications

• Minimum of 2 years of experience in POS, field installation, technical support, or a related technical environment.
• Fundamental understanding of computer systems and hardware.
• Proficiency with basic network configuration, including IP settings.
• Strong critical thinking and problem-solving abilities.
• Ability to complete routine staging, configuration, testing, packaging, and quality control work with limited supervision.
• Ability to perform standard field deployment assignments as needed.
• Self-motivated with a proactive approach to learning, task completion, and issue resolution.
• Ability to remain composed and effective in high-pressure environments.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to quality.
• Strong organizational, time management, and multitasking abilities.
• Ability to follow direction and complete assigned tasks with minimal supervision.
• Ability to work professionally with management, deployment technicians, warehouse staff, and Client Services.
• Physical ability to lift up to 35 pounds unassisted.
• Have a valid AZ drivers license

Responsibilities

• Configure, program, and test credit card terminals prior to deployment.
• Verify terminal setup, functionality, and deployment readiness before equipment leaves the office.
• Assist deployment technicians with credit card terminal-related issues during deployments.
• Provide support to Client Services for credit card terminal-related issues.
• Collaborate with external technical support teams to ensure credit card terminals are properly configured and functioning as expected.
• Identify and communicate recurring credit card terminal issues or setup concerns to senior staff, Leads, or management.
• Conduct quality assurance checks on 360 Pro systems and associated peripheral hardware.
• Prepare and package 360 Pro systems for deployment by technicians.
• Confirm that required equipment, accessories, labels, documentation, and supporting materials are included before deployment.
• Identify and correct common pre-deployment issues before equipment reaches the field.
• Maintain a clean, organized, and efficient pre-deployment workspace.
• Complete assigned field installs each month to maintain field readiness and reinforce understanding of onsite installation requirements.
• Perform standard onsite installations involving 360 Pro systems, payment terminals, printers, scanners, and related hardware.
• Support field technicians during deployments by assisting with equipment setup, testing, troubleshooting, and issue resolution.
• Communicate field observations back to the in-house team when those observations may improve staging, configuration, labeling, documentation, or packaging.
• Support warehouse operations, including packaging, labeling, organizing, and shipping equipment.
• Serve as a backup for the Warehouse Clerk and Assembler as needed.
• Assist with organizing equipment, deployment materials, and work areas to support efficient department operations.
• Communicate equipment issues, missing components, deployment concerns, or repeated preparation issues to management in a timely manner.
• Follow established checklists, procedures, and quality standards to ensure work is completed accurately and consistently.
• Assist Level I technicians by answering routine questions and modeling proper preparation and deployment standards.
• Physical ability to lift up to 35 pounds unassisted.
• Have a valid AZ drivers license

Skills

POS systems

Field installation

Technical support

Hardware basics

Network IP settings

Problem solving

Communication

Adaptability

Team collaboration

Safety awareness

Physical stamina

Job description

POS360, Inc. in Phoenix, AZ is seeking a Deployment Systems Technician II to prepare, configure, test, and package technology equipment for deployment, including credit card terminals and 360 Pro systems.

This intermediate role focuses on in-house pre-deployment work, labeling, documentation, and packaging, with limited field installs to maintain hands-on knowledge. The role requires strong problem solving, attention to detail, and the ability to work under supervision with an organized