Deployment Support Technician

Kargo; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kargo is seeking a technically hands-on professional to provide remote support for Field Operations Technicians and to monitor deployed hardware. You will help troubleshoot, document procedures, and drive efficiency by automating repetitive tasks.

Ideal candidates have 0–2 years in a related role, a relevant degree, and comfort with scripting; strong communication with field staff and software engineers is essential.

Qualifications

• 0–2 years in a hands-on technical role such as IT support or field service.
• Bachelor’s degree in Computer Science, Engineering, IT, or related field, or equivalent.
• Technical certifications such as CompTIA A+ are a plus.
• Knowledge of scripting or query languages and ability to write simple queries.
• Automation mindset; prefer automating tasks over repetitive manual work.
• Strong communication and collaboration with field technicians and software engineers.

Responsibilities

• Provide remote technical support to Field Operations Technicians during hardware installations and maintenance.
• Monitor deployed hardware, investigate alerts and downtime, and troubleshoot issues.
• Create and maintain SOPs, troubleshooting guides, and technical documentation.
• Identify recurring issues and automate tasks to improve efficiency.
• Partner with software engineers to troubleshoot challenges and translate feedback into requirements.
• Pilot new internal tools and workflows and support continuous improvements.

Skills

IT support

Field service

Hardware troubleshooting

IoT systems

Education

Bachelor's degree in CS/Engineering or related field

Tools

Python

SQL

Bash

PowerShell

Job description

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time.

We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics.

Responsibilities

• Provide remote technical support to Field Operations Technicians during hardware installations, repairs, and maintenance, helping troubleshoot issues and ensure successful deployments.
• Monitor deployed hardware, investigate system alerts and device downtime, and troubleshoot issues to maintain reliable operations.
• Create and maintain standard operating procedures (SOPs), troubleshooting guides, and technical documentation to streamline deployment and support processes.
• Identify recurring issues and inefficiencies, develop solutions, and automate repetitive tasks to improve operational efficiency.
• Partner with software engineers to troubleshoot technical challenges, improve internal tools, and translate field feedback into actionable requirements.
• Help pilot new internal tools and workflows with Field Operations, gather feedback, and support continuous improvements.

Experience

• 0–2 years of experience in a hands‑on technical role, such as IT support, field service, electronics repair, hardware testing, or lab operations. Relevant internships, bootcamp training, and technical projects are welcome.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience, preferred.
• Technical certifications such as CompTIA A+ or relevant technical coursework, a plus.
• Working knowledge of at least one scripting or query language, such as Python, SQL, Bash, or PowerShell, with the ability to write simple queries and read table structures.
• An automation mindset, would rather write a script than repeat the same task 50 times, but is willing to grind through the tedious work until it’s automated.
• Strong communication skills, with the ability to communicate effectively and collaborate with both field technicians and software engineers.
• Experience troubleshooting hardware devices, networking connectivity, or IoT systems, a plus.
• Experience working with technical equipment, sensors, or embedded devices, a plus.

Kargo is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Kargo’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.