Customer Success Manager

FourKites, Inc.; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Stock options

Paid time off

Parental leave

Wellness stipend

Technology reimbursement

Commuter benefits

Job summary

FourKites is seeking an ambitious and experienced Customer Success Manager to join our team. You will own the day-to-day management of your book of business, build consultative relationships, and partner with Sales to meet business objectives.

You will train customers on the FourKites platform and set actionable goals to optimize their supply chain. You will manage relationships, drive adoption, identify upsell opportunities, and advocate for customer needs across departments to ensure retention

Qualifications

• At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company.
• Excellent ability to multitask and prioritize workload.
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm.
• Ability to travel 10% or more of the time.

Responsibilities

• Own overall relationship with assigned customers, including increasing adoption, driving usage, ensuring retention and satisfaction.
• Establish a trusted advisor relationship with each customer and drive continued value of products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with customers to establish goals/KPIs and help achieve them.
• Facilitate quarterly Executive Business Reviews to review goals, progress and opportunities.

Skills

Customer success

Account management

SaaS

Cross-functional collaboration

Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

What you'll be doing:

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Advocate internally for customer needs and connect on priorities

About the team:

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created "raving fans" of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer's satisfaction and retention.

Basic Qualifications:

• At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
• Excellent ability to multitask and prioritize workload
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Ability to travel 10% or more of the time

Preferred Qualifications:

• Supply Chain industry experience

Compensation

The expected annual base salary range for this role is $100,000 - $125,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

Medical, Dental & Vision benefits starting on first day of employment

401k Retirement savings with employer match

Bonus and incentive compensation as well as employee stock option program

Employer paid life insurance and short term disability insurance

Paid parental leave for all parents

Family planning and inclusive wellbeing resources

Technology reimbursement

Commuter benefits for in-office employees (Chicago)

Annual Wellness Stipend

Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in FourKites's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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