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TRM Labs in the United States is seeking a Deployment Strategist for Public Sector (Law Enforcement). This customer-facing role helps state, local, campus and federal investigators use the platform to build stronger cases and to learn through onboarding and training.
The ideal candidate has experience in public sector or financial crime work, hands-on crypto tracing, and the ability to translate customer feedback into product and engineering improvements.
This is a customer-facing role for people who already know investigative work and blockchain tracing. The job is to help state, local, campus and federal investigators use the platform to build stronger cases, and to teach them through onboarding and wider training. A strong candidate has several years in public sector or financial crime work, real hands-on crypto tracing, and can pass customer feedback to product and engineering teams.
How it fits the AI era
AI is expected to handle repeatable work like onboarding walkthroughs, so one person can look after more accounts. The platform itself also uses AI to speed up how investigators trace funds and build cases. What stays human is earning an investigator's trust, reading what a customer really needs, and knowing when a conversation calls for a personal, unscripted reply.
How it builds AI experience
The role offers a chance to apply AI to customer support and training for a law enforcement audience, using an AI-driven investigations product day to day. Someone building this experience can automate one real workflow, such as a training guide or account health check, and keep notes on the time it saved. The interview also tests applied AI skill, so a concrete example helps.
Worth showing
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About TRM Labs
An AI investigations platform that helps police, government agencies and financial institutions trace crypto-facilitated crime across the blockchain.