Deployment Strategist

EngineersOfAI; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

PolyAI in the United States is seeking a Deployment Strategist to lead customer service transformations by delivering scalable virtual assistants and managing project timelines. You’ll be the primary authority on delivery, ensuring client success from PoCs to large-scale deployments while collaborating with engineering, pre-sales, and sales to tailor solutions.

You’ll listen to real users, translate needs into value, track metrics, and communicate wins to customers to build trust and drive

Qualifications

• Delivery of transformative virtual assistants at scale.
• Single point of accountability for delivery bridging client expectations and engineering.
• Understanding client needs, value drivers, sensitivities, and rallying the team around them.
• Track and report on value-driven success metrics, utilization, adoption, and account health.
• Clear communication of wins to clients to build trust and drive expansion.
• Raise the bar across agent design, solutions consulting, and engineering for the best voice experience.
• Collaborate with pre-sales and sales to determine the best solution for a business need.

Responsibilities

• Own the delivery of transformative virtual assistants at serious scale - from deployments handling hundreds of thousands of calls a day to PoCs where speed, strategy and creativity win the deal.
• Advise Fortune 500 customers on fundamental reshaping of their customer service organisations with gravitas and executive presence.
• Be the single point of accountability for delivery, bridging client expectations and engineering with clarity.
• Be the voice of the client, understanding their needs, value drivers and sensitivities and rallying the PolyAI team around them.
• Track and report on metrics that matter - value-driven success metrics, utilization, adoption, and account health.
• Communicate wins to clients in a way that builds trust, proves value, and drives expansion.
• Raise the bar across agent design, solutions consulting, and engineering to deliver the best voice experience.
• Collaborate with pre-sales and sales teams to determine the best solution for a business need.

Job description

Deployment Strategist at PolyAI is the commander in chief of a customer service transformation. It is their job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones.

Your responsibility will involve:

• Own the delivery of transformative virtual assistants at serious scale - from deployments handling hundreds of thousands of calls a day to high-stakes PoCs where your speed, strategy and creativity win the deal
• Going beyond individual delivery - advising Fortune 500 customers on how to fundamentally reshape their customer service organisations using gravitas, executive presence and knowledge
• Be the single point of accountability for delivery, bridging the gap between client expectations and engineering with clarity
• Being the voice of the client, understanding their need, value drivers, sensitivities and values and rallying the rest of the PolyAI team around such needs
• Track and report on the metrics that matter - value driven success metrics, utilization, adoption, and account health - with the autonomy to know what's working and what isn't and the creativity to bring the right team together to solve it
• Communicating wins to clients in a way that builds trust, proves value, and drives expansion
• Raise the bar across agent design, solutions consulting, and engineering, pushing teams to build the best possible voice experience
• Collaborating with the pre-sales and sales teams to determine the best solution for a business need