Deployment Specialist

Lupa Pets; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Lupa Pets is seeking a hands-on Onboarding Specialist to manage veterinary practice onboardings end-to-end. You will train staff, optimize workflows, and ensure a smooth transition to our AI-native platform.

In this role, you’ll juggle multiple deployments, align customer needs with product development, and keep stakeholders informed. You’ll work closely with customers in the US market and collaborate with our London HQ as needed.

Qualifications

• 2+ years in SaaS implementation, onboarding or customer-facing PM.
• Experience guiding users through software transitions.
• Strong time management and multi-project handling skills.

Responsibilities

• Own a portfolio of onboardings from kick-off to go-live.
• Train practice staff on the platform tailored to confidence levels.
• Consult on workflows and improve deployment processes as we scale.
• Coordinate multiple deployments and keep stakeholders informed.
• Be the bridge between customers and product with field insights.
• Drive continuous process improvements during scaling.

Skills

SaaS onboarding

Customer-facing

Project management

End-user training

Job description

About Us

Lupa is building a category defining product the industry has never seen before.

We’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever.

The traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London.

This is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.

In this role, you will:

• Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side

• Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background

• Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software

• Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum

• Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy

• Contribute to and improve our deployment processes as we scale, if something isn’t working, you’ll be expected to fix it, not just flag it

Your background looks something like:

• 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role

• A track record of managing multiple projects simultaneously without letting anything slip

• Experience working directly with end users through a software transition, you know how to bring sceptical people along

• Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts)

• Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have)

As a person, you:

• Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted

• Are resilient, you hear no, push back professionally, and keep moving without taking it personally

• Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them

• Take real ownership, your deployments are your projects, your customers, your outcomes

• Are excited to work in-person from our Paddington, London HQ

• Are always looking for ways to improve the process, not just follow it

What does success look like in 6 months?

• You’re managing a portfolio of deployments independently and consistently delivering strong customer feedback

• You’ve dived into parts of the business beyond your immediate role, and already have ideas about how to make things better

• Practices you’ve deployed are live, confident, and advocates for Lupa, not just users of it