Deployment Program Lead: Change & Execution

SERVPRO Industries, Inc.; Gallatin (TN); Hybride; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health benefits plan

401(k) with company match

Paid time-off and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Professional development program

Résumé du poste

SERVPRO Industries, Inc. is seeking a Deployment Manager to plan, coordinate and execute deployment initiatives across field teams and franchisees. You will organize projects, prioritize activities and ensure timely delivery in a fast-paced environment.

You will collaborate with cross-functional teams, refine scalable processes, and monitor KPIs post-launch, while managing travel and vendor relations to support seamless implementation of company initiatives.

Qualifications

• Experience in operations management and project/program management in topics related to operations.
• 3+ years of experience in a franchised environment or similar experience in consulting or operations.
• Excellent written and verbal communication skills.
• Superior organizational and time management skills.
• Ability to work autonomously and manage to a deadline with appropriate urgency.
• Demonstrated ability to navigate complex organizational structures with professionalism and tact.

Responsabilités

• End-to-end coordination, management and development of the communication, education, initiation and realization plans for each project deployed.
• Development of supporting documents and resources that enable a project's successful deployment, adoption and sustainment in the field.
• Collaborate with project owners, subject matter experts, and supporting teams to develop change management plans that enable adoption in the field.
• Regularly engage stakeholders and franchisees for feedback on the effectiveness of each deployment, in order to continuously improve process, approach and cross-functional team effectiveness.
• Track project KPIs post launch and make recommendations for realizing intended outcomes.
• Exercise fiscal responsibility by managing personal business expenses, including necessary travel.

Connaissances

Project management

Communication skills

Franchise operations

Microsoft Office Suite

Autonomy

Deadline driven

Change management

Formation

Bachelor’s degree or higher

Outils

Microsoft Project

Description du poste

SERVPRO Industries, Inc. is seeking a Deployment Manager to plan, coordinate and execute deployment initiatives across field teams and franchisees. You will organize projects, prioritize activities and ensure timely delivery in a fast-paced environment.

You will collaborate with cross-functional teams, refine scalable processes, and monitor KPIs post-launch, while managing travel and vendor relations to support seamless implementation of company initiatives.