Deployment Ops Specialist — AI Healthcare at Scale

Trellis AI; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Flexible PTO

Daily meals in the office

Team offsites

Job summary

Trellis AI in San Francisco is hiring a Deployment Operations Specialist to keep our AI agents running smoothly for customers once live. You’ll monitor runs, triage exceptions, and own the remaining cases where a portal or payer rule changes.

You’ll sit between customers, deployment strategists, and engineering to ensure workflows are set up correctly and issues are caught before they affect patients. You’ll collaborate to turn learnings into fixes that improve agent performance.

Qualifications

• 2+ years in ops, implementation, or customer success at a startup.
• Strong problem-solving skills; comfortable with technical tools and data.
• Excellent written communication; able to explain issues briefly.
• High ownership; able to juggle many customers and priorities.
• Healthcare operations or prior authorization experience is a plus.
• Experience with SQL, scripting, or workflow automation is a plus.

Responsibilities

• Run live operations: Monitor agent runs across customers, triage exceptions, and resolve the cases that need a human.
• Configure workflows: Turn customer SOPs, screen recordings, and payer requirements into working agent configurations.
• QA and launch: Test new workflows before go-live and review early output during customer onboarding.
• Find patterns: Spot recurring failures, write them up clearly with examples, and work with engineering to fix the root cause.
• Support customers: Be a day-to-day point of contact for customer operations teams and keep them informed.
• Track the numbers: Measure throughput, accuracy, and turnaround time, and report how much work Trellis is taking off each customer's team.

Skills

Operations experience

Customer success

Problem solving

Written communication

Ownership

Tools

SQL

Scripting

Workflow automation

Job description

Trellis AI in San Francisco is hiring a Deployment Operations Specialist to keep our AI agents running smoothly for customers once live. You’ll monitor runs, triage exceptions, and own the remaining cases where a portal or payer rule changes.

You’ll sit between customers, deployment strategists, and engineering to ensure workflows are set up correctly and issues are caught before they affect patients. You’ll collaborate to turn learnings into fixes that improve agent performance.