Deployment Ops

Trellis AI; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Flexible PTO

Daily meals in the office

Team offsites

Job summary

Trellis AI in San Francisco is hiring a Deployment Operations Specialist to keep our AI agents running smoothly for customers once live. You’ll monitor runs, triage exceptions, and own the remaining cases where a portal or payer rule changes.

You’ll sit between customers, deployment strategists, and engineering to ensure workflows are set up correctly and issues are caught before they affect patients. You’ll collaborate to turn learnings into fixes that improve agent performance.

Qualifications

• 2+ years in ops, implementation, or customer success at a startup.
• Strong problem-solving skills; comfortable with technical tools and data.
• Excellent written communication; able to explain issues briefly.
• High ownership; able to juggle many customers and priorities.
• Healthcare operations or prior authorization experience is a plus.
• Experience with SQL, scripting, or workflow automation is a plus.

Responsibilities

• Run live operations: Monitor agent runs across customers, triage exceptions, and resolve the cases that need a human.
• Configure workflows: Turn customer SOPs, screen recordings, and payer requirements into working agent configurations.
• QA and launch: Test new workflows before go-live and review early output during customer onboarding.
• Find patterns: Spot recurring failures, write them up clearly with examples, and work with engineering to fix the root cause.
• Support customers: Be a day-to-day point of contact for customer operations teams and keep them informed.
• Track the numbers: Measure throughput, accuracy, and turnaround time, and report how much work Trellis is taking off each customer's team.

Skills

Operations experience

Customer success

Problem solving

Written communication

Ownership

Tools

SQL

Scripting

Workflow automation

Job description

TRELLIS BUILDS AND DEPLOYS SELF-IMPROVING AGENTS TO GET PATIENTS ACCESS TO LIFE-SAVING MEDICINE.

Our AI agents process billions of dollars worth of therapies annually with patients in all fifty states. We do this by automating document intake, prior authorizations, and appeals at scale to streamline operations and accelerate care. We classify medical referrals, understand chart notes, and automate contract and reimbursement search to provide patients with accurate coverage determinations and cost responsibility. Think of us as the infrastructure behind how patients get their medications.

Trellis is a spinout from Stanford AI Lab and is backed by leading investors including YC, General Catalyst, Telesoft Partners, and executives at Google and Salesforce.

THE ROLE

We're hiring a Deployment Operations Specialist to keep our agents running well for customers once they're live. Our agents handle intake, benefits checks, and prior authorizations across hundreds of healthcare locations. About 90% of scripts run end to end without a person touching them. You'll own the rest: the cases where a portal changed overnight, a payer rule shifted, or a location runs its procedure differently.

You'll sit between our customers, our deployment strategists, and engineering. You'll make sure every workflow is set up correctly, catch problems before they reach a patient, and turn what you learn into fixes that make the agents better.

WHAT YOU'LL DO

• Run live operations: Monitor agent runs across customers, triage exceptions, and resolve the cases that need a human

• Configure workflows: Turn customer SOPs, screen recordings, and payer requirements into working agent configurations

• QA and launch: Test new workflows before go-live and review early output during customer onboarding

• Find patterns: Spot recurring failures, write them up clearly with examples, and work with engineering to fix the root cause

• Support customers: Be a day-to-day point of contact for customer operations teams and keep them informed

• Track the numbers: Measure throughput, accuracy, and turnaround time, and report how much work Trellis is taking off each customer's team

ABOUT YOU

You're organized, detail-oriented, and calm when something breaks. You like figuring out why a process failed, not just patching it. You learn complex workflows quickly and enjoy explaining them simply.

WHAT YOU'LL BRING

• 2+ years in operations, implementation, customer success, or a similar role, ideally at a fast-growing startup

• Strong problem-solving skills and comfort working with technical tools and data

• Excellent written communication; you can explain an issue in two sentences

• High ownership and the ability to juggle many customers and priorities at once

• Healthcare operations, revenue cycle, or prior authorization experience is a big plus

• Experience with SQL, scripting, or workflow automation tools is a plus

THE HIRING PROCESS

1. Deployment screen with Nate, Carly, Roberto, or Natalie

2. Take-home exercise

3. Behavioral, problem-solving, and communication assessment

4. Onsite: technical deep dive, behavioral interview, chat with Mac or Jacky, and lunch with the team

WHY WORK WITH US

• Real impact at massive scale: We serve patients in all fifty states and are scaling to hundreds of healthcare locations. You'll see exactly how many patients started therapy because the work ran right.

• Incredible growth and traction: We've grown revenue 10x in the past few months alone.

• Work with the founding team: Partner directly with founders and F500 customers, alongside healthcare operations leaders who have overseen 50+ locations.

• Be at the forefront of AI in healthcare: Work on production-grade agentic systems that make critical healthcare decisions, not a demo.

• World-class team: Join teammates who have won international physics olympiads, published economics research, were founding engineers at unicorn startups, and taught AI classes to hundreds of Stanford graduate students.

Compensation & Benefits

The salary range above is our good-faith estimate. Your final level and base salary will reflect what you bring: your skills, your experience, and how much ownership you’re ready to take on. Base pay is only one part of the package. Every full-time teammate also gets meaningful equity, because the people building Trellis should share in what it becomes. We are committed to keeping you healthy and supported so you can do the best work of your career. Here are some of the benefits & perks we offer:

• Comprehensive medical, dental, and vision coverage

• Flexible PTO & Sick Time

• Daily meals in the office

• Team offsites

Equal Opportunity at Trellis

At Trellis, we’re building AI agents that help patients get life-saving medicine faster. The patients and providers we serve come from every background, and our team should too. Trellis is an Equal Opportunity Employer. We hire based on talent, curiosity, and drive, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

If you need an accommodation at any point in our hiring process, let your recruiter know and we’ll take care of it.