Operations Lead

SuperDial; New York (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits package

Job summary

A health-tech industry leader in New York is seeking a Deployment Operations Lead to manage enterprise deployments from onboarding to execution. The ideal candidate will have over 7 years of experience in consulting or a Strategy & Operations role, demonstrating strong communication skills and cross-functional leadership. This role impacts customer success directly through effective management of complex initiatives and operational workflows while contributing to optimizing revenue cycle management. A competitive salary and equity options are included.

Qualifications

• 7+ years at a top consulting firm or in a Strategy & Operations role.
• Experience leading complex initiatives with executive stakeholders.
• Strong ownership-driven mentality focusing on outcomes.

Responsibilities

• Lead end-to-end onboarding and implementation for enterprise customers.
• Act as the primary point of contact for customer leadership.
• Build and implement customer-specific workflows.

Skills

Cross-functional leadership

Problem-solving

Communication

Analytical mindset

Job description

We’re hiring a Deployment Operations Lead to own end-to-end deployments for our enterprise customers. This role is designed for top-tier operators from consulting or Strategy & Operations backgrounds who want to move from advising to owning execution.

You will lead complex customer engagements from initial onboarding through full production rollout, acting as the quarterback across customer stakeholders and internal teams. This is a highly visible role with direct impact on customer success, retention, and expansion.

About the Role

Own Enterprise Deployments (0 → Live)

• Lead end-to-end onboarding, implementation, and launch for enterprise customers

• Drive trial-to-production conversions with clear milestones and accountability

• Own deployment timelines, execution, and outcomes across multiple stakeholders

Act as the Customer Operator

• Serve as the primary point of contact for customer leadership and operational teams

• Run operational syncs, drive decision-making, and maintain momentum

• Translate ambiguous business needs into structured execution plans

Design & Drive Operational Workflows

• Build and implement customer-specific workflows aligned to operational goals

• Ensure readiness across systems, data, and processes prior to go-live

• Partner with technical teams to translate business requirements into production

Problem Solve at the System Level

• Lead root cause analyses and drive corrective actions for performance gaps

• Identify bottlenecks across funnel, workflows, and conversion points

• Continuously improve deployment quality, speed, and scalability

Cross-Functional Leadership

• Coordinate across AM, Production Ops, AI Engineering, and Platform teams

• Act as the bridge between customer, product, and engineering

Build for Scale

• Develop playbooks and frameworks to standardize enterprise deployments

• Identify repeatable patterns across customers to improve efficiency

• Contribute to building the Deployment Ops function from the ground up

Who You Are

• 7+ years at a top consulting firm (McKinsey, Bain, BCG, etc.) or in a Strategy & Operations role at a high-growth company

• Proven experience leading complex, cross-functional initiatives with executive-level stakeholders

• Strong problem solver who can structure ambiguity into clear plans and execution

• Highly ownership-driven. You don’t just advise, you drive outcomes

• Excellent communicator with the ability to influence both technical and non-technical stakeholders

• Analytical mindset with comfort using data to drive decisions

Nice to Have

• Experience in healthcare, RCM, or operationally complex industries

• Experience working with data, analytics, or technical products

Who We Are:

SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!

The base salary for this role ranges from $130,000-150,000 depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.