Deployment Manager

Phenom; Horsham (PA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and wellness benefits

Generous vacation & holiday time off

Career development opportunities

Perks for remote workers

Job summary

Phenom, an AI-powered Talent Experience platform, is seeking a Deployment Manager to own customer deployments from post-bootcamp momentum through go-live and sustained adoption. You will partner with engineers, solution architects, and product teams to move customers from AI interest to real business value.

You will diagnose resistance, build stakeholder maps, and drive cross-functional execution across complex, enterprise projects with a strong focus on adoption outcomes and measurable impact.

Qualifications

• 3+ years in customer-facing deployment or program delivery roles.
• Proven track record of owning customer outcomes across full implementation lifecycles.
• Experience with organizational change management: user adoption and stakeholder alignment.
• Strong business writing: executive summaries, risk memos, deployment updates.
• Experience leading discovery sessions, solutioning discussions, and executive reviews.
• Ability to travel up to 25% for onsite engagements.
• Comfort with SSO, APIs, and data integrations; AI workflows explained clearly.

Responsibilities

• Own customer movement from bootcamp to adoption; maintain weekly deployment rhythm and track decisions.
• Build and maintain stakeholder maps; translate customer reality into internal action.
• Diagnose change resistance and create structured paths forward for each type.
• Develop and manage project plans; lead cross-functional teams to milestones with adoption focus.
• Identify relevant talent datasets and configure Phenom’s platform to unlock them.
• Partner with Solution Architects and Engineers to integrate data into pipelines.
• Assess deployment risks and escalate with facts and recommended actions.
• Create customized workflows and lead enablement sessions driving measurable impact.
• Write executive-ready updates and present deployment status to TA and leadership.
• Embed with Product/Engineering to feed field intelligence into improvements.

Skills

Organizational change management

Business writing

Client facilitation

AI fluency

Travel willingness

Communication

Tools

SSO

APIs

HRIS integrations

CRM systems

Job description

Job Requirements

Phenom is an AI-Powered Talent Experience platform redefining how the world’s leading organizations attract, develop, and retain talent. With offices across 6 countries and over 1,600 employees, we’ve grown into a global HR tech unicorn by putting the right talent in front of the right opportunity — at scale. Come help us make every talent moment Phenomenal.

Job Requirements

Phenom is an AI-Powered Talent Experience platform redefining how the world’s leading organizations attract, develop, and retain talent. With offices across 6 countries and over 1,600 employees, we’ve grown into a global HR tech unicorn by putting the right talent in front of the right opportunity — at scale. Come help us make every talent moment Phenomenal. The Deployment Manager role is about creating movement. Our enterprise customers come to us with broken hiring processes, fragmented talent pipelines, and workforces that aren’t reaching their potential. Deployment Managers don’t just configure software — they drive the organizational change required to make AI adoption real. You will own the full arc of customer deployment: from post-bootcamp momentum through go-live and into sustained adoption. You read what’s really happening inside a customer organization — not just what’s in the project plan — and you know how to move people, decisions, and workstreams forward.

What We Do

As a Deployment Manager, you’ll work at the intersection of strategy, technology, and organizational change. Embedded with our customers and partnered with Phenom’s Engineers, Solution Architects, and Product teams, your mission is to move customers from AI interest to AI adoption, business value, and expansion. You’ll work across Phenom’s full Talent Experience Management (TXM) platform — including AI Agents for sourcing, screening, scheduling, and hiring manager enablement — and partner closely with customers from contract signature through long-term value realization.

• Own customer movement from bootcamp to adoption: maintain weekly deployment rhythm, track decisions and blockers, and keep the customer advancing week over week
• Build and maintain stakeholder maps — identifying sponsors, blockers, silent influencers, and at-risk relationships — and translate customer reality into clear internal action
• Diagnose change resistance and manage it: distinguish fear resistance, control resistance, workload resistance, and confidence resistance, then create structured paths forward for each
• Develop and manage project plans, lead cross-functional teams, and drive execution against milestones with a focus on adoption outcomes, not just go-live dates
• Identify relevant talent datasets through deep engagement with customer workflows and configure Phenom’s platform to unlock them
• Partner with Solution Architects and Engineers to integrate data into stable, extensible pipelines (SSO, APIs, ATS/HRIS integrations)
• Recognize, measure, and mitigate deployment risks — escalating early with facts, impact, and a clear recommendation, not just a problem statement
• Build customized workflows for new user groups and lead enablement sessions that drive behavioral change and measurable operational impact
• Write clear, executive-ready updates: weekly movement summaries, risk memos, decision logs, and adoption readiness assessments
• Present deployment status, adoption plans, and future-state proposals to audiences ranging from TA teams to executive leadership
• Embed with Phenom’s Product and Engineering teams to bring field intelligence back into cross-platform improvements

What We Value

• Low ego — the customer outcome matters more than who gets the credit
• Political awareness without drama — you understand power dynamics and use that knowledge to create clarity, not conflict
• Empathy with boundaries — you understand customer fear and frustration without being consumed by it
• Extraordinary ability to confront open-ended problems in unstructured, fast-moving environments
• Adaptive and introspective — equally comfortable leading, following, and learning
• A sharp instinct for simplification — you make AI feel manageable for customers who are overwhelmed

What We Require

• 3+ years of experience in customer-facing deployment, implementation, or program delivery roles, ideally in enterprise Agentic AI
• Demonstrated track record of owning customer outcomes across full implementation lifecycles — not just tracking tasks, but driving movement
• Experience with organizational change management: user adoption, stakeholder alignment, executive communication, and behavior change
• Strong business writing skills — ability to produce executive summaries, risk memos, and deployment updates that are clear, direct, and decision-ready
• Experience with client facilitation — leading discovery sessions, solutioning discussions, and executive reviews
• Ability to travel 25% for customer onsite engagements
• Comfort with technical concepts including SSO, APIs, and data integrations
• AI fluency — you understand what AI agents can and cannot do, and you can explain AI workflows simply and credibly to non-technical customers

Please note:

This role requires five (5) days per week in-office. Candidates must reside within fifty (50) miles of Horsham, PA (or willing to relocate). At this time, Phenom does not sponsor, transfer, or extend employment-based visas for this position, including H-1B, TN, or F-1 OPT.

What Sets You Apart

• Experience in Talent Acquisition, Talent Management, or HRtech platforms
• Familiarity with ATS, HRIS, or CRM systems and enterprise data migration
• Background in management consulting, HR transformation, or Agentic AI professional services
• Track record of managing complex, politically navigated enterprise deployments with multiple concurrent workstreams
• Experience with prompt engineering, scripting, or technical configuration in enterprise platforms

Benefits

• Health and wellness benefits/programs to support holistic employee health
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even to those who work remotely!

Salary

• Expected salary range $90,000 - $110,000

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.