Deployment Engineer US

Dexory; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Private healthcare via Bupa with 24/7 medical helpline

Life insurance

Income protection

Pension: 4+% employee with opt into salary exchange

Employee Assistance Programme

25 holidays per year

Full meals onsite

Team events and office snacks

Job summary

A logistics technology company seeks a Deployment Engineer to facilitate product delivery and customer installations across North America. The role entails technical deep dives into autonomous systems and requires travel for weeks at a time. Key responsibilities include troubleshooting, customer coordination, and on-site setup. Ideal candidates will possess strong software debugging and communication skills along with practical hardware experience. Comprehensive benefits including private healthcare, life insurance, pension options, and 25 holidays annually are offered.

Qualifications

• Strong software debugging and problem-solving skills, demonstrated ability to address technical challenges on customer premises.
• Excellent written and verbal communication skills for presenting complex technical information.
• Valid driving license required.

Responsibilities

• Understand computer systems, with experience in autonomous hardware systems or computer vision applications.
• Hands-on experience with hardware in operational environments, including system assembly and debugging.
• Coordinate with customers for installation planning and scheduling.
• Execute system setup, configuration, and troubleshooting on-site as per project specifications.
• Maintain documentation for installation and troubleshooting.
• Communicate with customers to resolve technical issues during deployment.
• Maintain effective communication with customers to resolve technical issues and ensure successful completion of deployment activities.

Skills

Software debugging

Problem-solving

Communication skills

Job description

Position Overview

The Deployment Engineer will play an integral role in delivering our products to clients, collaborating closely with the commercial and engineering teams to ensure a seamless sales, integration, and deployment process. This position requires a highly organised and technically proficient individual with strong communication skills and a proactive approach to problem-solving.

The crux of the role will involve travel around North America to deploy our robots within warehouse sites. It is crucial you are able to travel for 1-2 weeks at a time.

Key Responsibilities

• Comprehensive technical understanding of computer systems, with prior experience in autonomous hardware systems or computer vision applications preferred.
• Proven hands-on experience with hardware in operational environments, including system assembly, disassembly, and on-site debugging.
• Serve as the primary customer contact for the deployment and installation of hardware and software platforms.
• Coordinate with customers to plan and schedule installations, incorporating mechanical, electrical, software, and network components.
• Conduct on-site visits to execute system setup, configuration, calibration, and troubleshooting in accordance with project specifications.
• Develop, maintain, and update installation, deployment, operational, and troubleshooting documentation for both customers and internal stakeholders.
• Maintain effective communication with customers to resolve technical issues and ensure successful completion of deployment activities.

What we need from you

• Strong software debugging and problem-solving skills, with demonstrated ability to address technical challenges effectively on customer premises.
• Excellent written and verbal communication skills, with the ability to present complex technical information clearly and professionally to diverse audiences.
• Valid driving license required.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training