Deployment Engineer - ERP

Tyler Technologies, Inc.; Yarmouth, Northern (ME, KY); Hybrid; USD 51,000 - 67,000; Full time

Job summary

Tyler Technologies, Inc. in Yarmouth, ME is seeking a Technical Support professional to install, configure, and migrate ERP software for Tyler clients from OnPremise to AWS Cloud.

You will set up servers, databases, and web services, perform data migrations, and provide client-ready installation plans. Ideal candidates have 1.5+ years of hands-on Tyler solution installations, strong customer service, and proven ability to work independently while prioritizing tasks.

Qualifications

• BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.
• Experience administering and/or installing applications on Microsoft Windows Server.
• Experience administering and/or installing Microsoft SQL Server.
• A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
• Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
• Strong analytical and problem solving skills.

Responsibilities

• Install, configure, and test Tyler components to meet revisions and performance standards.
• Perform ERP software installation, data migration and upgrades to AWS Cloud from OnPremise.
• Configure application, database, and web servers with Tyler and third-party software.
• Provide technical overviews to clients on server configurations and install procedures.
• Document results of service work for internal staff.
• Travel for team engagements or client user groups.
• Provide high-quality installation services to large and complex clients.
• Assist training staff on installation procedures and processes.
• Develop consistent installation standards with Installation Analyst.

Skills

Customer service

Technical troubleshooting

Communication

Self-management

Team collaboration

Time management

Client relationship building

Problem solving

Education

BS/BA in MIS, IT, CS or related degree

Tools

Windows Server

SQL Server

IIS

Apache

Job description

Technical SupportYarmouth,Maine
Salary: USD 51035 - 67000.00 Annually

• Perform ERP software installation, data migration and upgrade services for existing Tyler clients from their OnPremise install to AWS Cloud through scheduled project appointments with a defined scope of work.
• Configure application, database, and web servers with Tyler and 3rd party software.
• Provide technical overviews to clients regarding server configurations and software installation procedures.
• Document results of service work performed for use by internal staff.
• Position requires some travel for team engagements or client user groups.
• Position requires Saturday coverage up to once a month based on customer requests.
• Installs, configures and tests all components to the expected revisions and performance standards.
• Provides high-level installation planning and consulting for existing clients.
• Assists training staff on the installation procedures and processes.
• Assists the Installation Analyst with developing consistent installation standards.
• Provides high quality installation services to large and complex clients.
• Work through complex technical issues with customers.
• Manage and prioritize multiple and often conflicting tasks while working independently.
• Become a trusted client resource by providing service that consistently demonstrates a high level of product knowledge and work ethic along with respect for the client.
• Performs other duties as assigned.

Qualifications

• BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.
• Experience administering and/or installing applications on Microsoft Windows Server.
• Experience administering and/or installing Microsoft SQL Server.
• A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
• Demonstrated proficiency with installing and upgrading Tyler applications.
• Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
• Basic knowledge of server hardware and network configurations.
• Strong analytical and problem solving skills.
• Ability to self-manage projects and prioritize work.
• Ability to communicate effectively with highly technical and non-technical individuals.
• Must be able to contribute and work effectively within a collaborative team environment.
• Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience.
• Prioritize and complete multiple tasks in a fast-paced, technical environment.
• Demonstrate ability to maintain a positive, professional attitude.
• Must have excellent customer service and client relationship building skills.