Deployment Engineer - ERP

Tyler-Technologies-29572f8; Yarmouth (ME); On-site; USD 51,000 - 67,000; Full time

Job summary

Tyler Technologies is seeking a Technical Support professional in Yarmouth, Maine to perform ERP software installation, data migration and upgrades to AWS Cloud. You will configure applications, databases and web servers, and provide technical overviews to clients on server configurations and installation procedures.

You will document results for internal staff, travel for client engagements, and participate in Saturday coverage as required.

Qualifications

• BS/BA in MIS, IT, Computer Science or related degrees or equivalent experience.
• Experience administering and/or installing applications on Microsoft Windows Server.
• Experience administering and/or installing Microsoft SQL Server.
• A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
• Demonstrated proficiency with installing and upgrading Tyler applications.
• Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
• Basic knowledge of server hardware and network configurations.
• Strong analytical and problem solving skills.
• Ability to self-manage projects and prioritize work.
• Ability to communicate effectively with highly technical and non-technical individuals.
• Must be able to contribute and work effectively within a collaborative team environment.
• Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience.
• Prioritize and complete multiple tasks in a fast-paced, technical environment.
• Demonstrate ability to maintain a positive, professional attitude.
• Must have excellent customer service and client relationship building skills.

Responsibilities

• Perform ERP software installation, data migration and upgrade services for Tyler clients from OnPremise to AWS Cloud.
• Configure application, database, and web servers.
• Provide technical overviews to clients regarding server configurations and installation procedures.
• Document results of service work for internal staff.
• Position requires some travel for team engagements or client user groups.
• Position requires Saturday coverage up to once a month based on customer requests.
• Install, configure and test all components to the expected revisions and performance standards.
• Provide high-level installation planning and consulting for existing clients.
• Assist training staff on installation procedures and processes.
• Assist the Installation Analyst with developing consistent installation standards.
• Provide high quality installation services to large and complex clients.
• Work through complex technical issues with customers.
• Manage and prioritize multiple and often conflicting tasks while working independently.
• Become a trusted client resource by providing service that demonstrates product knowledge and work ethic.

Skills

Windows Server

SQL Server

Web servers

SSL security

Server hardware

Networking basics

Analytical skills

Project management

Communication

Teamwork

Customer service

Education

BS/BA in MIS/IT/CS or related

Tools

IIS

Apache

SSMS

Job description

Technical SupportYarmouth,Maine
Salary: USD 51035 - 67000.00 Annually

• Perform ERP software installation, data migration and upgrade services for existing Tyler clients from their OnPremise install to AWS Cloud through scheduled project appointments with a defined scope of work.
• Configure application, database, and web servers with Tyler and 3rd party software.
• Provide technical overviews to clients regarding server configurations and software installation procedures.
• Document results of service work performed for use by internal staff.
• Position requires some travel for team engagements or client user groups.
• Position requires Saturday coverage up to once a month based on customer requests.
• Installs, configures and tests all components to the expected revisions and performance standards.
• Provides high-level installation planning and consulting for existing clients.
• Assists training staff on the installation procedures and processes.
• Assists the Installation Analyst with developing consistent installation standards.
• Provides high quality installation services to large and complex clients.
• Work through complex technical issues with customers.
• Manage and prioritize multiple and often conflicting tasks while working independently.
• Become a trusted client resource by providing service that consistently demonstrates a high level of product knowledge and work ethic along with respect for the client.
• Performs other duties as assigned.

Qualifications

• BS/BA in MIS, IT, Computer Science or Computer Engineering related degrees or equivalent experience.
• Experience administering and/or installing applications on Microsoft Windows Server.
• Experience administering and/or installing Microsoft SQL Server.
• A minimum of 18 months of relevant experience installing and configuring software associated with Tyler solutions.
• Demonstrated proficiency with installing and upgrading Tyler applications.
• Strong knowledge of web servers (IIS, Apache) and secured communication (SSL).
• Basic knowledge of server hardware and network configurations.
• Strong analytical and problem solving skills.
• Ability to self-manage projects and prioritize work.
• Ability to communicate effectively with highly technical and non-technical individuals.
• Must be able to contribute and work effectively within a collaborative team environment.
• Ability to evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience.
• Prioritize and complete multiple tasks in a fast-paced, technical environment.
• Demonstrate ability to maintain a positive, professional attitude.
• Must have excellent customer service and client relationship building skills.