Department Support - Student Success (Internal now External)

Muskegon Community College; Muskegon Charter Township (MI); On-site; USD 26,000 - 29,000; Full time

Job summary

Muskegon Community College in Muskegon, Michigan seeks a Department Support - Student Success to provide clerical support to the department, assist with Care and Concern Requests, and help maintain data and communications. The role requires flexible scheduling, strong customer service, and the ability to work with students, staff, and leadership.

This is a full-time, 52-week position reporting to the Director of Student Success.

Qualifications

• Associate's degree or 3 years’ experience required.
• Ability to relate to people of diverse ages, races, and backgrounds.
• Proficient in operating office technology and software.

Responsibilities

• Provide clerical support to the department and leadership.
• Coordinate Care and Concern Requests and communications with staff and students.
• Assist with hiring, training, and onboarding of student workers.
• Maintain webpages, data, and dashboards; answer inquiries and refer to staff.
• Serve as receptionist and scheduler for department events and tabling.

Skills

Customer service orientation

Interpersonal communication

Office equipment & software operation

Flexibility

Team collaboration

Education

Associate's degree or 3 years’ experience

Tools

Microsoft Office

Data entry

Job description

Department Support - Student Success (Internal now External)

Tracking Code 871-262 Job Description

Muskegon Community College, an associate degree-granting institution of higher education, is a center for lifelong learning which provides persons the opportunity to attain their educational goals by offering programs that respond to individual, community, and global needs.

Serve as clerical support to the d epartment , including direct support for leadership positions in the department ; serves as a coordinating role in the Care and Concern Request p rocess; provides a welcoming and positive environment for the department; works a flexible schedule.

Application Deadline: Tuesday, November 24th, 2026

Status: Full-time; 52 weeks

Schedule: Monday 9:00AM-6:30PM, Tuesday-Thursday 8:00AM-5:30PM, Friday 8AM-12PM

Pay: $19.23 - $21.02 Per hour depending on experience.

Reports to: Director of Student Success

FLSA Status: Non-Exempt

Required Skills

Qualifications

• Associate's degree or 3 years’ experience
• Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
• Demonstrated ability to operate office technology, software, & equipment. Establishing yourself as the “go to” person with all equipment and software.
• Ability and willingness to upgrade skills including technology or process changes.
• Ability to establish and maintain effective working relationships with students, staff, and outside people .
• Demonstrated organizational ability, attention to detail, and solid decision-making skills.
• Demonstrated use of tact, judgment and discretion, and the ability to maintain confidentiality when working with students, faculty/ staff and others.
• Demonstrated history of dependability and punctuality.
• Ability to stay calm while working under pressure in a fast-paced environment.
• Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.
• Demonstrated excellence in both oral and written communication skills.
• Ability to mentor, coach and work with student workers while setting a good example by demonstrating professional workplace behavior and work ethics.
• Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance .
• Flexible scheduling and/or willingness to work/support, when necessary, for example with special events and office coverage.
• Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.

Essential Functions

• Departmental support with primary focus on supporting a welcoming and positive d epartment environment, the Care and Concern Request process , the Care Team, and leadership positions in the department .
• Assist with searching, interviewing, hiring, and training prospective student wo rk ers.
• Provide coordination and communication with faculty, staff, students, supervisor , and other Care Team members regarding Care and Concern Requests .
• In co llaboration with other department support and leadership, a ssist with communication regarding programming, events, special process es , funds, etc .
• Update webpages , portal pages , data, and dashboards.
• Receive telephone calls, e-mails, texts, chats, etc. and provide information and refer inquiries to the proper staff members, take messages , etc. ; answer inquiries requiring a knowledge of procedure and departmental operations; exercise discretion in giving information.
• Serve as a receptio nist , positively welcoming and assisting students, staff, and guests . Answer inquiries requiring knowledge of departmental and College operations, activities, and procedures while exercising discretion in providing information.
• Set up and maintain a welcoming, positive, accurate , organized , and neat office – including file systems, office supplies, bulletin boards, informa tion table/racks, the break room, storage, and inventories as appropriate and within the allocated budget.
• Assist with correspondence for the department and/or others as assigned – including but not limited to e-m ails, texts, chats, computer system /portal messages, Microsoft Form flows, letters, reports, schedules and forms while arranging into appropriate format ; prepare bulk materials.
• Act as a back -up to support other offices/areas of the department and/or other college services.
• Serve as the primary contact and scheduler for tabling (external and internal), ensuring approvals are secured.
• Perform other duties as assigned by the Supervisor.

Physical, Mental, and Environment Requirements Include

Mental Demands

Detailed Work Student Contact Deadline oriented Problem Situations Multiple Priorities & Demands Emergency Situations Confidentiality On-call Availability Continual Interruptions Working Alone Faculty Contact Working with Others

Physical Demands

Standing & Walking Sitting Reclining Carrying Lifting up to 10 lbs. Up to 25 lbs. Up to 50 lbs. 80 + lbs. Pushing, Pulling, Twisting, Bending Climb or Balance Stoop, Kneel, Crouch, or Crawl Squatting Handle or Feel Reach with Hands and Arms Talking or hearing Tasting/Smelling Working Overhead Speak in English via Phone or In Person Close, Distance, Peripheral, and Color Vision along with Depth Perceptions Ability to Adjust and Focus Work Environment Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels. Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

Job Location Muskegon, Michigan, United States Position Type Full-Time/Regular