Department Support - Athletics (Internal now External)

Muskegon Community College; Muskegon Charter Township (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

Muskegon Community College seeks an organized Department Support for Athletics to perform clerical, receptionist, scheduling and related duties. The role supports students, faculty and visitors and reports to the Athletic Operations Manager.

Full-time position with standard business hours, potential overtime for department needs. Compensation aligns with experience and union guidelines.

Qualifications

• Associate degree or two years’ customer service/office experience.
• Ability to take minutes for committees and document processes.
• Demonstrated ability to relate to people of diverse ages and backgrounds.
• Proficient in operating office technology and software.

Responsibilities

• Schedule appointments and staff front desk in the athletic department.
• Prepare reports, travel requests, budgets, and purchasing orders.
• Maintain welcoming atmosphere and deliver excellent customer service.
• Process travel requests and reimbursements for the department.
• Answer inquiries and direct callers to proper staff; take messages.

Skills

Customer service

Reception duties

Minutes taking

Communication

Office etiquette

Teamwork

Time management

Problem solving

Education

Associate degree / 2 years CSR

Tools

MS Office

Job description

Department Support - Athletics (Internal now External)

Tracking Code 870-262 Job Description

Muskegon Community College, an associate degree-granting institution of higher education, is a center for lifelong learning which provides persons the opportunity to attain their educational goals by offering programs that respond to individual, community, and global needs.

General Description

Perform clerical duties and assistance for the department to maintain a professional, well- organized and friendly environment among the students, faculty/ staff and visitors. Duties include clerical, receptionist, scheduling, and other assignments relative to efficient operations of the department and/or college.

Application Deadline: Monday, November 16th, 2026

Status: Full-time – 40 hours / 52 weeks

Schedule: General work hours are Monday – Thursday 8:00AM. – 5:30PM, Friday 8:00AM-12:00PM. These hours could vary slightly due to department needs

Pay: $18.50-$20.21 per hour depending on experience

Reports to : Athletic Operations Manager

FLSA Status : Non -Exempt

Required Skills

• Associate degree or two years’ customer service experience/office, with a preference to individual with sports and wellness knowledge.
• Ability to take minutes for committees, document processes and follow detailed procedures.
• Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
• Demonstrated ability to operate office technology, software, & equipment. Establishing yourself as the "go to" person with all equipment and software.
• Ability and willingness to upgrade skills including technology or process changes.
• Ability to establish and maintain effective working relationships with students, faculty/ staff, and outside people.
• Demonstrated organizational ability, attention to detail, and solid decision-making skills.
• Demonstrated use of tact, judgment and discretion as well as the ability to maintain confidentiality when working with students, faculty/ staff and others.
• Demonstrated history of dependability and punctuality.
• Demonstrated ability to create a warm, welcoming environment to students, parents, faculty/ staff and community members, especially during busy/chaotic times.
• Ability to stay calm while working under pressure in a fast-paced environment.
• Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.
• Demonstrated excellence in both oral and written communication skills.
• Ability to mentor, coach and work with student workers/interns while setting a good example by demonstrating professional workplace behavior and work ethics.
• Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance.
• Strong knowledge of grammar, punctuation and writing techniques with the ability to produce malleable documents.
• Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.
• Flexible scheduling /willingness to allow for occasional evening and weekend work.

Essential Functions

• Schedules appointments, welcome guests, students, faculty and help supervisors and teams with administrative responsibilities as well as staff the front desk in the HWC when needed.
• Prepare reports, programs, including all-star programs, brochures, travel requests, budgets, purchase orders, eligibility, inventory sheets, schedules and other material s.
• Maintain a welcoming and supportive atmosphere for athletes, coaches, faculty, staff and other visitors; delivering excellent customer service.
• Reconcile and process travel requests, purchase orders and expense reports for department.
• Receive telephone calls, provide information, and refer callers to the proper staff member; take messages; answer inquiries requiring a knowledge of procedure and departmental operations; exercise discretion in giving information.
• Pick up and distribute mail to the assigned areas.
• Set up and maintain accurate and organized office – including all record management, file systems, office supplies, and inventories as appropriate and within allocated budget. This includes yearly sports records.
• Assist students with basic computer skills and appropriately troubleshoot when necessary.
• Willingness to work overtime, when necessary.
• Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include

Mental Demands

• Detailed Work
• Student Contact
• Deadline oriented
• Problem Situations
• Multiple Priorities & Demands
• Emergency Situations
• Confidentiality
• On -call Availability
• Continual Interruptions
• Working Alone
• Faculty Contact
• Working with Others

Physical Demands

• Standing & Walking
• Sitting
• Carrying
• Lifting up to 10 lbs. / Up to 25 lbs. / Up to 50 lbs. / 80 + lbs.
• Pushing , Pulling, Twisting, Bending
• Climb or Balance
• Stoop , Kneel, Crouch, or Crawl
• Squatting
• Handle or Feel
• Reach with Hands and Arms
• Talking or hearing
• Tasting /Smelling
• Working Overhead
• Speak in English via Phone or In Person
• Close , Distance, Peripheral, and Color Vision along with Depth Perceptions
• Ability to Adjust and Focus

Work Environment

• Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.
• Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

Job Location Muskegon, Michigan, United States Position Type Full-Time/Regular