Department Support - Athletics (Internal now External)

Muskegon Community College; Bailey (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

Muskegon Community College is seeking a detail-oriented administrative assistant to support the Athletic Operations team. You will manage front desk tasks, greet visitors, schedule appointments, and assist with reporting, travel requests, and budgeting activities.

The role requires strong communication, organizational skills, and the ability to maintain confidentiality in a fast-paced, student-centered environment.

Qualifications

• Associate degree or two years’ customer service/office experience preferred.
• Ability to take minutes for committees and document processes.
• Demonstrated ability to relate to people of diverse ages, races, and backgrounds.
• Proficiency with office technology, software, and equipment; be the go-to person for tools.

Responsibilities

• Schedule appointments and greet guests, students, and staff; assist supervisors and teams with administrative tasks.
• Prepare reports, brochures, travel requests, budgets, and purchase orders.
• Maintain a welcoming atmosphere and deliver excellent customer service to visitors.

Skills

Customer service

Communication skills

Office software

Organizational skills

Teamwork

Confidentiality

Multitasking

Punctuality

Documentation

Education

Associate degree or 2 years customer service/office

Tools

Office technology

Administrative software

Job description

Job Description

Muskegon Community College, an associate degree-grantinginstitution of higher education, is a center for lifelong learningwhich provides persons the opportunity to attain their educationalgoals by offering programs that respond to individual, community,and global needs.

General Description

Perform clerical duties and assistance for the department tomaintain a professional, well- organized and friendly environmentamong the students, faculty/ staff and visitors. Duties includeclerical, receptionist, scheduling, and other assignments relativeto efficient operations of the department and/or college.

Application Deadline

Monday, November 16th, 2026

Status

Full-time – 40 hours / 52 weeks

Schedule

General work hours are Monday – Thursday 8:00AM. –5:30PM, Friday 8:00AM-12:00PM. These hours could vary slightly dueto department needs

Pay

$18.50-$20.21 per hour depending on experience

Reports to

Athletic Operations Manager

FLSA Status

Non -Exempt

Qualifications

1. Associate degree or two years’ customer serviceexperience/office, with a preference to individual with sports andwellness knowledge.
2. Ability to take minutes for committees, document processes andfollow detailed procedures.
3. Demonstrated ability to relate to people of all ages, races,and social-economic backgrounds.
4. Demonstrated ability to operate office technology, software,& equipment. Establishing yourself as the “go to” person withall equipment and software.
5. Ability and willingness to upgrade skills including technologyor process changes.
6. Ability to establish and maintain effective workingrelationships with students, faculty/ staff, and outsidepeople.
7. Demonstrated organizational ability, attention to detail, andsolid decision-making skills.
8. Demonstrated use of tact, judgment and discretion as well asthe ability to maintain confidentiality when working with students,faculty/ staff and others.
9. Demonstrated history of dependability and punctuality.
10. Demonstrated ability to create a warm, welcoming environment tostudents, parents, faculty/ staff and community members, especiallyduring busy/chaotic times.
11. Ability to stay calm while working under pressure inafat-paced environment.
12. Highly motivated and solution oriented with a high degree ofintegrity, ethics and dedication to the mission of theCollege.
13. Demonstrated excellence in both oral and written communicationskills.
14. Ability to mentor, coach and work with student workers/internswhile setting a good example by demonstrating professionalworkplace behavior and work ethics.
15. Demonstrated ability to work as part of a successful team whileaccomplishing tasks and assignments without assistance .
16. Strong knowledge of grammar, punctuation and writing techniqueswith the ability to produce malleable documents.
17. Requires prolonged sitting or standing, keyboarding and work oncomputer (hand/eye strain), speaking in English via phone or inperson.
18. Flexible scheduling /willingness to allow for occasionalevening and weekend work.

Essential Functions

1. Schedules appointments, welcome guests, students, faculty andhelp supervisors and teams with administrative responsibilities aswell as staff the front desk in the HWC when needed.
2. Prepare reports, programs, including all-star programs,brochures, travel requests, budgets, purchase orders, eligibility,inventory sheets, schedules and other material s .
3. Maintain a welcoming and supportive atmosphere for athletes,coaches, faculty, staff and other visitors; delivering excellentcustomer service.
4. Reconcile and process travel requests, purchase orders andexpense reports for department .
5. Receive telephone calls, provide information, and refer callersto the proper staff member; take messages; answer inquiriesrequiring a knowledge of procedure and departmental operations;exercise discretion in giving information.
6. Pick up and distribute mail to the assigned areas .
7. Set up and maintain accurate and organized office – includingall record management, file systems, office supplies, andinventories as appropriate and within allocated budget. Thisincludes yearly sports records.
8. Assist students with basic computer skills and appropriatelytroubleshoot when necessary.
9. Willingness to work overtime, when necessary.
10. Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include

Mental Demands

• Detailed Work
• Student Contact
• Deadline oriented
• Problem Situations
• Multiple Priorities & Demands
• Emergency Situations
• Confidentiality
• On -call Availability
• Continual Interruptions
• Working Alone
• Faculty Contact
• Working with Others

Physical Demands

• Standing & Walking
• Sitting
• Carrying
• Lifting up to 10 lbs.
• Up to 25 lbs.
• Up to50 lbs.
• 80 + lbs.
• Pushing, Pulling, Twisting, Bending
• Climb or Balance
• Stoop, Kneel, Crouch, or Crawl
• Squatting
• Handle or Feel
• Reach with Hands and Arms
• Talking or hearing
• Tasting /Smelling
• Working Overhead
• Speak in English via Phone or In Person
• Close, Distance, Peripheral, and Color Vision along withDepth Perceptions
• Ability to Adjust and Focus

Work Environment

• Exposure to wet, humid conditions (non-weather), fumes orairborne particles, toxic or caustic chemicals; extreme heat/cold;and moderate to loud noise levels.
• Normal Office environment with little, if, any, discomfort dueto heat, dust, noise and the like. Ability to travel to all campuslocations required.

Muskegon Community College is an equal opportunity employer. MCCdoes not discriminate on the basis of race, color, religion, sex,national origin, marital status, sexual orientation, genderidentity, transgender status, political persuasion, disability,height, weight, veteran status, age or any other protected class inany of its educational programs, activities or employment.Minorities, women, veterans, and the physically challenged areencouraged to apply. To the extent required by applicable law,anyone with a disability will be reasonably accommodated by theCollege. If you have a disability and need an accommodation orassistance in applying for this position, please contact the HumanResources Office.

Job LocationMuskegon,Michigan, United States

PositionTypeFull-Time/Regular