Department Supervisor, Agent Licensing

Jobgether; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive compensation

Professional development and training

Job summary

Jobgether is seeking a Licensing Operations Manager to oversee agent licensing, appointments, and related workflow across multiple subsidiaries. You will lead a team, coordinate with IT for system reliability, and ensure timely, accurate processing and reporting.

The role emphasizes staff development, adherence to policies, and collaboration with executives and regulatory contacts. Remote work flexibility for this full-time position is provided.

Qualifications

• Must have supervisory experience leading employees and managing workloads.
• Experience in insurance industry licensing and appointments is preferred.
• Strong ability to organize, prioritize, and meet deadlines in high-volume settings.
• Excellent analytical and problem-solving skills with attention to accuracy.

Responsibilities

• Oversee daily agent licensing operations, including staff assignments and workload distribution.
• Lead, coach, and develop department employees through onboarding, training, and evaluations.
• Manage licensing and appointment transactions across subsidiaries including transfers and terminations.
• Monitor automated processing systems, troubleshoot errors, and coordinate with IT.
• Oversee reporting, data processing, and quality assurance to meet deadlines.
• Serve as escalation point for complex issues, coordinating with management and stakeholders.
• Support system enhancements by submitting programming requests and training staff.
• Conduct process reviews and audits to identify discrepancies and drive improvements.
• Develop and update departmental procedures and training materials.
• Coordinate with sales, executives, recruiters, and regulatory bodies to resolve matters.
• Prepare operational reports and provide insights on workload trends and opportunities.
• Promote collaboration and accountability to meet performance expectations.
• Work independently in a remote environment while maintaining productivity.

Skills

Leadership

Supervisory experience

Process improvement

Data analysis

Prioritization

Stakeholder management

Communication

Problem solving

Excel proficiency

Strong writing

Education

High school diploma or equivalent; some college preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Access

SharePoint

PowerPoint

Job description

Accountabilities

• Oversee daily agent licensing operations, including staff assignments, workload distribution, productivity monitoring, and compliance with departmental policies and procedures.
• Lead, coach, and develop department employees through onboarding, training, performance evaluations, feedback, hiring recommendations, and disciplinary actions when necessary.
• Manage agent licensing and appointment transactions across multiple insurance subsidiaries, including new appointments, terminations, transfers, promotions, demotions, and reinstatements.
• Monitor automated appointment processing systems, identify technical issues, troubleshoot errors, and collaborate with IT and technical support teams to ensure accurate and timely processing.
• Oversee departmental reporting, data processing, and quality assurance activities, maintaining accurate records and ensuring operational deadlines are consistently met.
• Act as the primary escalation point for complex licensing and operational issues, coordinating with management, IT, and relevant stakeholders to identify root causes and implement effective solutions.
• Support system enhancements and automation initiatives by submitting programming requests, participating in user acceptance testing, coordinating implementations, and training employees on updated processes.
• Conduct process reviews, operational audits, and data quality checks to identify discrepancies, implement corrective actions, and improve departmental productivity.
• Develop, maintain, and update departmental procedures, training materials, and operational documentation to promote consistency, accuracy, and employee development.
• Coordinate with sales teams, executives, recruiters, directors, agency owners, general agents, and state insurance departments to resolve licensing and appointment matters.
• Prepare operational reports, communicate performance updates, and provide management with insights into departmental activities, workload trends, and improvement opportunities.
• Promote a collaborative and accountable working environment, ensuring employees have the guidance, tools, and resources needed to meet performance expectations.

Requirements

• High school diploma or equivalent; some college coursework or a college degree is preferred.
• Previous supervisory experience, with demonstrated ability to lead employees, delegate responsibilities, manage workloads, and support individual and team performance.
• Experience in the insurance industry is preferred, particularly in agent licensing, agent appointments, or insurance administration.
• Strong understanding of operational workflows, data processing, record management, and quality assurance, with the ability to maintain accuracy across high-volume transactions.
• Excellent organizational and time-management skills, including the ability to prioritize competing requests, meet production deadlines, and manage multiple responsibilities simultaneously.
• Strong analytical, problem-solving, and decision-making abilities, with the capacity to investigate discrepancies, interpret information, and develop practical solutions independently.
• Proficiency in Microsoft Excel, including advanced spreadsheet functions, PivotTables, mail merges, and database queries.
• Familiarity with Microsoft Word, Outlook, Access, SharePoint, PowerPoint, and comparable business applications.
• Ability to work with automated processing systems, identify workflow issues, and collaborate with technical teams on system improvements and troubleshooting.
• Strong written and verbal communication skills, including excellent grammar, spelling, documentation, and reporting abilities.
• Effective interpersonal and stakeholder management skills, with the ability to collaborate across departments and communicate professionally with internal teams and external regulatory contacts.
• Demonstrated leadership, coaching, and employee development skills, with a commitment to accountability, continuous improvement, and operational excellence.
• Ability to work independently in a remote environment while maintaining productivity, responsiveness, and effective communication with colleagues.

Benefits

• Competitive compensation: A salary and compensation package designed to reflect relevant experience, expertise, and contributions. A specific salary range is not provided in the original posting.
• Comprehensive healthcare coverage: Medical, dental, and vision insurance plans.
• Life insurance: Life insurance benefits designed to support employees and their families.
• Retirement benefits: Retirement plans, including a pension plan.
• Paid time off: Paid holidays and time off to support personal needs and work-life balance.
• Parental leave: Leave benefits to support employees welcoming a new child.
• Wellness benefits: Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep.
• Mental health support: Company-paid counseling services for mental health, stress management, and work-life balance.
• Professional development: Eligible continuing education reimbursement and company-paid FLMI and ICA courses to support career growth and insurance industry knowledge.
• Employee discounts: Access to discounted Texas Rangers tickets.
• Remote work flexibility: The opportunity to work from home in a full-time position.
• Career development: Opportunities to strengthen leadership, insurance operations, technical problem-solving, and process improvement skills within an established insurance environment.