Select Manager

Jobgether; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Career development

Leadership experience

Remote work environment

Collaborative team

Growth opportunities

Purpose-driven work

Inclusive workplace culture

Job summary

Jobgether seeks a dynamic leader to oversee a team of Account Managers focused on delivering high-quality insurance servicing and building strong client relationships. You will coach, mentor, and assess performance, ensuring daily operations meet service standards while collaborating with implementation specialists, senior leadership, and agency contacts to drive client satisfaction.

This role also involves recruitment, onboarding, compliance monitoring, and implementing new initiatives to

Qualifications

• Active Property and Casualty (P&C) license required.
• At least six months with the organization; one year preferred.
• Strong leadership, coaching, and feedback skills.
• Excellent written and verbal communication.
• Ability to manage multiple responsibilities and deadlines.

Responsibilities

• Lead and develop Account Managers to strengthen team capabilities and meet service objectives.
• Monitor workloads, time management, and service quality; escalate issues as needed.
• Support recruitment and hiring decisions with other managers.
• Ensure licensing and backup coverage for the team’s duties.
• Collaborate with implementation and training teams on onboarding and workflow development.
• Maintain client relationships and address service concerns with agency contacts.
• Organize regular team meetings to align priorities and service expectations.
• Participate in leadership activities and contribute to departmental decisions.
• Conduct compliance audits and reinforce adherence to policies and regulations.
• Provide guidance on insurance markets, coverage questions, and day-to-day service challenges.
• Support rollout of new processes and initiatives across the team.
• Identify opportunities to improve workflows, productivity, and revenue.

Skills

Leadership

Coaching

Communication

Organization

Relationship mgmt

Problem-solving

Tech proficiency

MS Office

Remote work

Compliance

Tools

Microsoft Office

Job description

In this leadership role, you will oversee a team of Account Managers responsible for delivering high-quality insurance servicing and maintaining strong client relationships. You will provide coaching, mentorship, and performance guidance while ensuring that daily operations align with established service standards and business objectives. Working closely with implementation specialists, senior leadership, and agency contacts, you will support team development, resolve operational challenges, and facilitate smooth workflows. You will also contribute to recruitment, onboarding, compliance monitoring, and the implementation of new initiatives. This opportunity is ideal for an insurance professional who combines strong organizational skills with a collaborative leadership style and a commitment to customer satisfaction. Join a dynamic, service-focused environment where your leadership can improve operational efficiency, strengthen team performance, and deliver measurable value to clients.

Accountabilities

• Lead and develop Account Managers: Provide regular coaching, mentoring, performance feedback, and individual development support to strengthen team capabilities and achieve service objectives.
• Manage team performance: Monitor workloads, time management, task organization, and service quality, addressing performance concerns and escalating issues to senior management when appropriate.
• Support recruitment and selection: Participate in candidate interviews and hiring decisions in coordination with another manager to build an effective and reliable team.
• Oversee licensing and operational coverage: Ensure team members maintain the required insurance licenses and that appropriate backup arrangements are in place for phone calls, emails, and other responsibilities.
• Coordinate training and implementation: Collaborate with implementation consultants and training managers to support new employee onboarding, workflow development, and effective use of team resources.
• Maintain client relationships: Communicate with agency contacts as needed to address service concerns, resolve operational issues, and ensure client needs are met.
• Facilitate team communication: Organize monthly team meetings to share departmental updates, communicate objectives, discuss priorities, and reinforce service expectations.
• Participate in leadership activities: Attend weekly leadership meetings, leadership development cohorts, and management sessions to align priorities and contribute to departmental decision-making.
• Ensure compliance and quality: Conduct compliance audits for team members and reinforce adherence to internal policies, established servicing standards, and applicable insurance regulations.
• Provide technical and operational guidance: Serve as a resource for Account Managers on insurance markets, coverage questions, time management, and day-to-day service challenges.
• Support organizational initiatives: Help implement new processes and departmental initiatives as directed by management, ensuring effective communication and adoption across the team.
• Identify opportunities for improvement: Evaluate workflows, recognize operational inefficiencies, and communicate recommendations to team leaders to improve productivity, service delivery, and revenue opportunities.
• Maintain industry knowledge: Stay informed about insurance guidelines across relevant states and help the team understand regulatory requirements and customer needs.
• Promote a respectful workplace: Foster collaboration, accountability, safety, and respectful interactions with colleagues, clients, and external partners.

Requirements

• Relevant company experience: At least six months of experience with the organization is required, with one year preferred.
• Insurance licensing: An active Property and Casualty (P&C) insurance license is required.
• Leadership and coaching: Demonstrated ability to guide, motivate, mentor, and develop team members while providing constructive feedback and addressing performance challenges.
• Insurance knowledge: Familiarity with insurance products, coverage types, market practices, and state-specific insurance guidelines.
• Problem-solving skills: Ability to identify operational challenges, assess potential solutions, resolve issues effectively, and elevate matters when necessary.
• Communication skills: Excellent written and verbal communication skills, with the ability to explain procedures clearly, manage client interactions, and communicate expectations to team members.
• Relationship management: Ability to build and maintain productive relationships with employees, leadership, clients, agency contacts, and external organizations.
• Organizational skills: Strong attention to detail and the ability to coordinate multiple responsibilities, manage deadlines, maintain accurate records, and ensure appropriate team coverage.
• Adaptability under pressure: Ability to remain calm in demanding situations, maintain a positive attitude, and help the team navigate changing priorities.
• Initiative and accountability: Self-motivated, proactive, and capable of making sound decisions and managing responsibilities with limited supervision.
• Technical proficiency: Strong computer and internet skills, including proficiency with Microsoft applications and the ability to work efficiently with digital communication and operational tools.
• Remote work requirements: A minimum internet speed of 6 Mbps download and 3 Mbps upload is required. A wired Ethernet connection between the home router and computer is mandatory; satellite internet is not permitted.
• Professional standards: Commitment to organizational policies, confidentiality, respectful workplace practices, client service quality, and continuous improvement.

Benefits

• Career development: Opportunities to strengthen leadership, coaching, insurance operations, and team management expertise.
• Leadership experience: Direct responsibility for team development, operational performance, client service, and departmental initiatives.
• Remote work environment: Work from home in the United States, subject to the specified internet and connectivity requirements.
• Collaborative workplace: Work closely with management, training, implementation, and client-facing teams to improve service delivery and operational effectiveness.
• Professional growth opportunities: Participate in leadership meetings and development cohorts while contributing to process improvements and organizational initiatives.
• Purpose-driven work: Help insurance agencies and other industry clients improve operational efficiency and receive consistent, high-quality service.
• Inclusive workplace culture: Join an organization committed to equal employment opportunities, diversity, respect, and a safe working environment.