Department Supervisor

H&M group; Castle Rock (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Department Supervisor, where you will play a vital role in driving sales and ensuring an exceptional customer experience. This dynamic position involves leading a team, staying ahead of fashion trends, and executing visual merchandising standards. You'll have the opportunity to develop your leadership skills while working in an inclusive environment that values diversity. With comprehensive benefits and a focus on career growth, this role is perfect for those who are ambitious and customer-centric. Embrace the chance to make a difference in a vibrant retail setting!

Benefits

Employee Discounts

Health Insurance

Wellness Programs

Retirement Plans

Paid Leave

Community Service Days

Qualifications

• Emerging leader with a passion for customer service and sales.
• Effective communicator comfortable with numbers and statistics.

Responsibilities

• Support store sales and profit goals by enhancing customer experience.
• Manage fitting room and checkout routines, ensuring smooth operations.

Skills

Customer Service

Sales Management

Team Leadership

Analytical Skills

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

About the Role

As a Department Supervisor, you will support the store's sales and profit goals by executing plans to deliver the best customer experience in your department and the overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

A Day in the Life

Working at H&M means no two days are ever the same, but typical responsibilities include:

1. Customer Sales & Profit
2. Supporting the omni-channel customer experience, ensuring visual and commercial presentation according to guidelines.
3. Representing the H&M brand positively during customer interactions.
4. Identifying and acting on commercial opportunities with your Department Manager.
5. Providing excellent customer service and promoting products, loyalty app, and sustainability initiatives.
6. Managing fitting room and checkout routines, including transactions, returns, and exchanges.
7. Handling administrative routines for people and operations.

Fashion & Trend Awareness

• Staying updated on fashion trends, styles, brands, competitors, and influencers.
• Ensuring your team shares product and fashion knowledge during customer interactions.

Team & Development

• Sharing knowledge and skills with the team.
• Collaborating with visual merchandisers.
• Providing and receiving feedback to support development.
• Communicating regularly to motivate and inspire colleagues.
• Following procedures, routines, and legal requirements.

Retail Operations / Visual & Commercial Execution

• Maintaining a clean and organized sales floor and stockroom.
• Ensuring high-quality visual presentation and garment care.
• Managing stock levels and providing input on allocation.
• Overseeing the full garment cycle and fitting room routines.
• Utilizing in-store technology and services according to standards.
• Maintaining accurate price signage and store information.
• Responsible for opening and closing the store daily.

Qualifications

Who You Are

• An emerging leader who enjoys responsibility.
• Ambitious, an effective communicator, supportive, analytical, and comfortable with numbers and statistics.
• Achievement-oriented, motivated by performance and customer-centric.

Why You’ll Love Working at H&M

• Valuing diversity and inclusion.
• Guided by our core values for over 75 years.
• Access to resource groups and networking.
• Inclusive environment where you can be yourself.
• Opportunities for career growth within a global community.
• Comprehensive benefits, including health insurance, wellness programs, retirement plans, paid leave, and community service days.
• Employee discounts on H&M Group brands.

Additional Information

Compensation: $20.65-$24.37 hourly

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

This posting highlights key responsibilities; additional duties may be assigned. Compensation ranges are estimates and may vary based on qualifications and future adjustments.

We are committed to accessibility and encourage applicants requiring accommodations to contact us via our provided link.

Our benefits include staff discounts, health coverage, wellness programs, and more, with variations by region and employment type.

H&M Group values diversity and strives for inclusive, equitable workplaces, considering all diversity dimensions in recruitment. We aim for a bias-free application process and kindly request no cover letters to help reduce unintentional biases.

Our purpose is to democratize fashion, encouraging self-expression. We foster a culture of inclusion and belonging, seeking colleagues who share these values.