Department Supervisor

H&M; Castle Rock (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Department Supervisor, where you'll lead a dynamic team to deliver exceptional customer experiences. You'll be at the forefront of fashion trends, ensuring your department shines while fostering a collaborative and inclusive environment. This role offers a unique opportunity to develop your leadership skills and make a significant impact in a vibrant retail setting. With a focus on customer service and team development, you will help shape the shopping experience and drive sales success. If you are passionate about fashion and enjoy working in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Employee Discount

Health Insurance

Wellness Programs

Retirement Plans

Paid Leave

Community Service Days

Qualifications

• Emerging leader with strong customer service skills.
• Ability to manage statistics and support team development.

Responsibilities

• Support sales and profit goals by enhancing customer experience.
• Ensure visual and commercial curation according to guidelines.

Skills

Customer Service

Leadership

Communication

Analytical Skills

Education

High School Diploma

Retail Management Experience

Tools

Instore Care App

Click & Collect

Job description

Company DescriptionJob Description

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths and identifying commercial opportunities, working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
• Follow up to ensure your team promotes our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transactions, returns, and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge during customer interactions.

Team & Development

• Retain and share your knowledge and skills with the store team.
• Collaborate, plan, and work with the in-store Visual Merchandiser team.
• Give & receive feedback with colleagues to learn, develop & support each other.
• Maintain regular communication to inform, motivate, and inspire store colleagues—daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements are followed in all store areas.

Retail Operations/Visual & Commercial Execution

• Keep the sales floor and back of house areas clean and tidy, including stockrooms.
• Ensure high-quality visual and commercial product presentation with good garment care.
• Maintain stock levels and provide input on allocation to the Area team.
• Manage the full garment cycle from delivery to presentation, following standards and routines.
• Follow best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain consistent and accurate price signage throughout the store according to guidelines.
• Update and maintain BOH areas with key information, health & safety, and tidiness.
• Responsible for opening and closing the store daily.

Qualifications

• Be an emerging leader who enjoys taking responsibility.
• Be ambitious, an effective communicator, supportive, and capable of working with numbers and managing statistics.
• Be achievement-oriented, motivated by performance and competition, with a customer-centric approach.

Why You'll Love Working at H&M

• We value diverse backgrounds and inclusivity.
• We are guided by our 7 values that have contributed to our success for over 75 years.
• Access to Colleague Resource Groups for community and networking.
• An inclusive environment where you can be yourself.
• Opportunities for career growth within a global talent community.
• Comprehensive benefits including health insurance, wellness programs, retirement plans, paid leave, and community service days.
• Employee discount at H&M, & Other Stories, and COS.

Additional Information

Compensation: expected base salary range is $20.65-$24.37 hourly

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

*This job highlights critical responsibilities and may include additional duties at the company's discretion. Compensation may vary depending on qualifications and location.

We are committed to providing reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

We offer attractive global benefits, including staff discounts across brands, development opportunities, health coverage, wellness programs, and more. Local markets may offer additional perks.

We foster an inclusive, diverse, and equitable workplace. Please do not attach a cover letter, as it may trigger biases.

Company Description

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression. We promote a culture of inclusion and belonging and seek colleagues who share this commitment.