Department Services Manager

University of Utah Health Research; Salt Lake City (UT); Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Bonus program

Benefits package

Retirement contribution

Zusammenfassung

University Medical Billing (UMB) is a fully remote department serving the University of Utah School of Medicine across Utah and surrounding states. We seek a Department Services Manager to be the main post‑sale client contact, handle account maintenance, resolve concerns, and guide clients to appropriate departments while identifying new opportunities.

The role requires adherence to HIPAA, Telecommuting Agreement, and working hours (M-F, 8am–5pm MT).

Qualifikationen

• Equivalency statement: 1 year of higher education can substitute for 1 year of directly related work experience.
• Bachelor’s degree provides 4 years of related work experience equivalency; Master’s provides 2 years.
• Requires 4+ years of directly related work experience for level II/III.

Aufgaben

• Monitor service effectiveness within the division to deliver outstanding service.
• Analyze complaints and ensure appropriate follow‑through.
• Present financial and regulatory information to external customers monthly.
• Manage new business and services to internal and external customers.
• Develop and implement policies aligned with University of Utah’s policies.
• Analyze workflow to identify efficiencies in productivity and savings.
• Other duties as assigned.

Kenntnisse

Physician support experience

Revenue cycle knowledge

Project management

Ausbildung

Bachelor's degree or equivalent

Master's degree or equivalent

Jobbeschreibung

Client Relationship Manager (Department Services Manager)

Standard Hours per Week: 40

Full Time

Shift: Day

Pay Rate Range: DOE

Close Date: 12/28/2026

Location: Other

City: Other

University Medical Billing ( UMB ) is a fully remote department that is viewed as the premier billing office for the University of Utah School of Medicine, serving over 1,800 providers and 30 different specialties across Utah and surrounding states. We strive to be a great place to work while providing the best service to our customers. Our leaders and employees value collaboration, innovation, and accountability, and believe a successful candidate will exemplify these attributes too.

We are looking for an experienced Department Services Manager to join our team. As the Department Services Manager, you will act as main point of contact with clients post-sale to ensure needs and expectations are met. Perform account maintenance by handling customer concerns, account issues, and escalated support inquiries. Direct clients to appropriate department for issue resolution. Do not close sales but provide guidance and suggestions to clients and identify and qualify new opportunities. May work in tandem with a sales representative who closes sales and then transitions customer for ongoing account maintenance.

Employment is contingent upon successful completion of a background check and adherence to departmental policies, including UMB’s Telecommuting Agreement which requires a distraction‑free and HIPAA compliant workplace, cameras on for all virtual calls/meetings, and ability to work during office hours or assigned shift (M-F, approximately 8am to 5pm Mountain Time) regardless of what time zone you live in. Additionally, new hires are required to provide their own monitors (two) and reliable internet service.

Members of UMB are eligible for a bonus based on department performance. All team members are eligible for the University’s comprehensive benefit package that includes 90% employer‑paid medical insurance, a generous 14.2% retirement contribution, reduced tuition, PTO and holiday pay, and more!

Essential Functions

• Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service both internally and externally to the division.
• Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow‑through.
• Presents financial and regulatory information to external customers on a monthly basis.
• Manages new businesses and services to internal and external customers.
• Develops and implements policies and procedures in the areas of customer service, and objectives that are consistent with University of Utah’s policies.
• Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
• Other duties as assigned.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Job Levels

Client Relationship Manager, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Client Relationship Manager, III : Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

An Especially Qualified Candidate Will Also Possess The Following

• 5 years’ experience supporting physicians, clinicians, and/or department administrators, facilitating results‑focused conversations
• Broad understanding of the complete revenue cycle including compliance and regulations
• Project management skills preferred

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Type

Benefited Staff

Special Instructions Summary

While UMB is a remote department and this role will be performed remotely, interested applicants should note the following:

• This role is expected to work during UMB office hours which are Monday through Friday, 8am to 5pm Mountain Time.
• The University of Utah is committed to providing jobs to individuals located in Utah, and sees remote roles like this as an opportunity to provide amazing employment opportunities to those living in remote areas of the state. As such, Utah-based applicants may be prioritized in the screening process.
• At this time, the University of Utah is unable to employ individuals living in California, Colorado, New York, Oregon, or Washington.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

• https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5‑108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12‑month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.