Department Services Manager

University of Utah; Salt Lake City (UT); À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

The Department Services Manager at the University of Utah’s University Medical Billing (UMB) will serve as the primary post-sale contact, ensuring client needs are met, guiding opportunities, and coordinating with internal teams to maintain high service levels remotely.

Ideal candidates will have strong client-relations skills, a background in revenue cycle processes, and project-management capabilities, with a commitment to HIPAA compliance and university policies.

Qualifications

• Experience in client relations and post-sale account maintenance.
• Understanding of revenue cycle processes and regulatory considerations.
• Ability to lead discussions and identify upsell opportunities while maintaining HIPAA compliant practices.

Responsabilités

• Monitor service effectiveness and ensure internal and external client satisfaction.
• Present financial and regulatory information to external customers monthly.
• Manage new business/services for internal and external customers.
• Develop and implement policies aligned with university policies.
• Analyze workflows to improve productivity and cost savings.
• Other duties as assigned.

Connaissances

Client relationship mgmt

Communication

Project management

Formation

Bachelor's degree or equivalent

Description du poste

Department Services Manager

Job Summary

University Medical Billing (UMB) is a fully remotedepartment that is viewed as the premier billing office for theUniversity of Utah School of Medicine, serving over 1,800 providersand 30 different specialties across Utah and surrounding states. Westrive to be a great place to work while providing the best serviceto our customers. Our leaders and employees value collaboration,innovation, and accountability, and believe a successful candidatewill exemplify these attributes too.

We are looking for an experienced Department ServicesManager to join our team. As the Department ServicesManager, you will act as main point of contact with clientspost-sale to ensure needs and expectations are met. Perform accountmaintenance by handling customer concerns, account issues, andescalated support inquiries. Direct clients to appropriatedepartment for issue resolution. Do not close sales but provideguidance and suggestions to clients and identify and qualify newopportunities. May work in tandem with a sales representative whocloses sales and then transitions customer for ongoing accountmaintenance.

Employment is contingent on the successful completion of abackground check and the adherence to departmental policies,including UMB's Telecommuting Agreement which requires adistraction-free and HIPAA compliant workplace, cameras on for allvirtual calls/meetings, and the ability to work during office hoursor assigned shift (M-F, approximately 8am to 5pm Mountain Time)regardless of what time zone you live in. Additionally, new hiresare required to provide their own monitors (two) and reliableinternet service.

Members of UMB are eligible for a bonus based on departmentperformance. All team members are eligible for the University'scomprehensive benefit package that includes 90% employer-paidmedical insurance, a generous 14.2% retirement contribution,reduced tuition, PTO and holiday pay, and more!

Responsibilities
Essential Functions

1. Monitors the appropriateness and effectiveness of servicewithin the division in order to deliver outstanding service bothinternally and externally to the division.
2. Ensures customer satisfaction by analyzing complaints, concernsand suggestions and providing appropriate follow-through.
3. Presents financial and regulatory information to externalcustomers on a monthly basis.
4. Manages new businesses and services to internal and externalcustomers.
5. Develops and implements policies and procedures in the areas ofcustomer service, and objectives that are consistent withUniversity of Utah's policies.
6. Analyzes process outcomes and workflow to ensure and identifyefficiencies in productivity and savings.
7. Other duties as assigned.
   
   

This job description is not designed to contain or be interpretedas a comprehensive inventory of all duties, responsibilities andqualifications required of employees assigned to the job.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).
Department may hire employee at one of the following joblevels:
Client Relationship Manager, II: Requires abachelor's (or equivalency) + 4 years or a master's (orequivalency) + 2 years of directly related work experience.
Client Relationship Manager, III: Requires abachelor's (or equivalency) + 6 years or a master's (orequivalency) + 4 years of directly related work experience.


Preferences
An especially qualified candidate will also possess thefollowing:

• 5 years' experience supporting physicians, clinicians, and/ordepartment administrators, facilitating results-focusedconversations
• Broad understanding of the complete revenue cycle includingcompliance and regulations
• Project management skills preferred

Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription.

Disclaimer
This job description has been designed to indicate the generalnature and level of work performed by employees within thisclassification. It is not designed to contain or be interpreted asa comprehensive inventory of all duties, responsibilities andqualifications required of employees assigned to the job.

Special Instructions
While UMB is a remote department and this role will be performedremotely, interested applicants should note the following:

• This role is expected to work during UMB office hours which areMonday through Friday, 8am to 5pm Mountain Time.
• The University of Utah is committed to providing jobs toindividuals located in Utah, and sees remote roles like this as anopportunity to provide amazing employment opportunities to thoseliving in remote areas of the state. As such, Utah-based applicantsmay be prioritized in the screening process.
• At this time, the University of Utah is unable to employindividuals living in California, Colorado, New York, Oregon, orWashington.

Requisition Number: PRN46119B
Full Time or Part Time? Full Time
Work Schedule Summary: Hours for this position can fluctuatebetween 7am – 5pm Mountain Time. Meetings outside these times arepossible but rare to accommodate physician schedules.
Department: 00209 - Univ Medical Billing - Oper
Location: Other
Pay Rate Range: DOE
Close Date: 11/30/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/211427


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