Human Services Assistant - Bilingual - Non-Merit

Baltimore County; Towson (MD); On-site; USD 40,000 - 48,000; Full time

Job summary

Baltimore County is seeking a Bilingual Human Services Assistant (Non-Merit) in the Bureau of Community Health Services, Cancer Program, Department of Health and Human Services in Towson, MD. Under close supervision, the incumbent determines eligibility for programs, assists with case management and client navigation, and supports outreach and documentation.

Qualifications include an associate degree in social/behavioral science, fluent Spanish, and strong record-keeping and communication

Qualifications

• Graduation from an accredited college or university with an associate of arts degree in a social or behavioral science.
• Experience in individual, group, or family counseling or intake and referral work may substitute education.
• Ability to speak Spanish fluently.

Responsibilities

• Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; assists with case management and client navigation and linkage to care.
• Provides interpretation services to clients in person or on the phone.
• Interviews clients and reviews applications to determine eligibility for financial aid or health-related services.
• Explains program policies and assists clients in obtaining required documentation.
• Maintains detailed case records and assembles periodic reports.

Skills

Bilingual Spanish

Interviewing techniques

Client navigation

Customer service

Written communication

Data entry / records

Communication (oral & written)

Record keeping

Teamwork

Diversity & inclusion

Education

Associate of Arts degree in social/behavioral science

Tools

Microsoft Office

Job description

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Bureau of Community Health Services, Cancer Program, Department of Health and

Human Services.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

All interested candidates must apply at this time.

List all promotionsand changes in job duties due to reclassificationas separate work experiences on your application.

Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of licenses, certifications, and/or education must be submitted with each application.

Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; and assists Human Services Associates and other professionals with case management and/or client navigation and linkage to care.

EXAMPLES OF ESSENTIAL DUTES

• Provides interpretation services to clients either in person or on phone.
• Ensures non-native speaking clients understand program requirements and eligibility
• Assists other Program staff with client communication as needed.
• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other health related services according to established guidelines.
• Explains Program policies and procedures to clients.
• Assists clients and others in obtaining supportive documentation as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Assists in providing client navigation and linkage to care.
• Assists in providing outreach and community engagement services.
• Computes dollar amounts of grants for clients based on established guidelines. Initiates procedures to grant, modify, deny or terminate clients' participation in program.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports

EXAMPLES OF OTHER DUTIES

• Assists walk-in limited english proficient (LEP) clients and answers telephone inquiries.
• Assists with telephonic public inquires related to health-related preventative and diagnostic services.
• Assists with paper or in person interpretation when necessary.
• Provides guidance to clients regarding community resources and public benefits.
• Performs other related duties as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Required Qualifications

Graduation from an accredited college or university with an associate of arts degree in a social or behavioral science.

(Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

Ability to speak Spanish fluently

Knowledge, Skills, and Abilities (Entry Level)

Proficient in english and at least one other language to assist LEP clients

• Basic knowledge of interviewing techniques.
• Ability to obtain information from clients and to compile information into case records.
• Knowledge of customer services skills.
• Knowledge of principles of client navigation, linkage to care and community engagement.
• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division.
• Writing skills necessary to complete simple application forms and reports.
• Ability to communicate orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures so as to apply them to specific client situations.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.
  • Ability to maintain client confidentiality.
  • Ability to work with diverse populations.

Knowledge, Skills, and Abilities (Full Performance)

• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
• Knowledge of community services and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in providing client navigation, linkage to care and community resources and client engagement.
• Skill in computing amounts of grants.
• Skill in maintaining accurate records and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to provide outreach, education and client engagement services.
• Ability to provide client related services in a culturally competent manner.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study.

Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. www.WES.org.

Mail or deliver documents to:

ATTN: Bilingual Human Services Assistant - Non-Merit

Office of Human Resources Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

This position requires a valid driver's license and reliable transportation.

Physical and Environmental Conditions

This position is essentially sedentary with occasional walking, lifting, or other restricted physical activity.

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.