Department Manager: Lead Team & Drive Store Sales

H&M; Gurnee (IL); Presencial; USD 32.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount

Medical, dental, vision coverage

401K

Commuter benefits

Descripción de la vacante

H&M is seeking a Department Manager to lead and develop a front-line team, while driving sales and delivering a best-in-class store experience. You will champion visual standards, customer service, and operational routines, ensuring profitability and an inclusive, collaborative culture.

The role emphasizes people leadership, recruitment, coaching, and strong collaboration with cross-functional store teams. This is an on-site position with competitive hourly compensation.

Formación

• Must be a strong leader who can manage and develop a team
• Excellent communicator and supportive coach for store staff
• Analytical problem-solver capable of using numbers to drive sales and budgets

Responsabilidades

• Own omni customer experience and visual standards across the store
• Lead recruitment, onboarding, performance reviews and team development
• Set and analyze sales and budget goals, and implement plans to optimize results
• Ensure excellent customer service and promote loyalty initiatives (Hello Member)
• Oversee store operations, including opening/closing, stock, fitting room, and POS procedures
• Collaborate with Visual Merchandiser and other teams to execute in-store plans

Conocimientos

Leadership

Communication

Analytical thinking

Numbers & statistics

Customer focus

Descripción del empleo

H&M is seeking a Department Manager to lead and develop a front-line team, while driving sales and delivering a best-in-class store experience. You will champion visual standards, customer service, and operational routines, ensuring profitability and an inclusive, collaborative culture.

The role emphasizes people leadership, recruitment, coaching, and strong collaboration with cross-functional store teams. This is an on-site position with competitive hourly compensation.