Department Manager (Fishers, IN)

Wingmen V Llc; Fishers (IN); On-site; USD 24,796 - 37,746; Full time

Benefits offered by this job

Competitive hourly wage

Monthly bonuses

401-k matching contributions

Job summary

Wingmen V Llc is hiring a Department Manager at Buffalo Wild Wings in Fishers, Indiana. This role requires overseeing restaurant operations, managing staff, and ensuring guest satisfaction while maintaining profitability.

Ideal candidates have at least 2 years of restaurant management experience and possess strong communication and problem-solving skills. The position offers a competitive hourly wage and eligibility for bonuses.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience; full-bar restaurant preferred.
• Valid driver’s license and ability to travel between units.
• Completion of Buffalo Wild Wings Management Certification program.

Responsibilities

• Manage restaurant operations and ensure profitability.
• Recruit, train, and develop department team members.
• Create department schedules and manage labor costs.
• Address food quality complaints and manage guest experience.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Restaurant Management

Education

High school diploma or equivalent

Job description

Job Details

Location: 13977 Trade Center Drive, Fishers, IN 46038

Salary Range: $18.00 - $27.40 hourly

Role Overview

As a Department Manager at Buffalo Wild Wings, you will oversee restaurant operations, lead and develop staff, ensure guest satisfaction, and maintain profitability.

Key Responsibilities

• Department Management: Manage the Heart of House, Bar, or Hospitality Department according to the specific position. Oversee day‑to‑day operations on a shift‑by‑shift basis.
• Staffing & Development: Recruit, interview, hire, orient, train, and develop department team members. Develop action plans and provide coaching to maintain service standards.
• Scheduling & Labor Management: Create weekly department schedules within labor guidelines, balance team needs with business requirements, and administer merit increases and incentive programs.
• Guest Experience: Manage the guest comment program, address food quality complaints, and utilize the Guest Experience Management (GEM) program to improve satisfaction.
• Quality & Operations: Ensure adherence to food and bar product rollouts, maintain recipe accuracy and portioning, manage inventory levels, and conduct quality audits.
• Financial Management: Monitor food and bar costs, P&L statements, labor results, and implement corrective action plans to meet cost variances and sales targets.
• Health & Safety: Operate in accordance with Board of Health and food safety standards, monitor equipment, and report repair needs.
• Compliance & Training: Maintain required training, certifications, and permits; oversee WCT training and responsibility for bar/bottling compliance.

Benefits

• Competitive hourly wage of $18.00 - $27.40
• Eligibility for monthly bonuses and a comprehensive benefits program
• Guaranteed match to 401‑k contributions

Qualifications

• Minimum 2 years of restaurant or hospitality management experience; experience managing a full‑bar restaurant preferred.
• Valid driver’s license and ability to travel between units.
• Completion of Buffalo Wild Wings Management Certification program.
• High school diploma or equivalent; satisfactory background check.
• Ability to lift 50 pounds regularly.
• Strong organizational, communication, and problem‑solving skills.
• Experience in a fast‑paced, sports‑themed restaurant environment.

Physical Requirements

Must be able to lift 50 pounds, stand for extended periods, and perform other duties as needed.