General Manager

Stars and Strikes Family Entertainment Center; Summerville (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Profit-Sharing

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Entertainment Center is seeking a General Manager to lead a high-volume, fast-paced family entertainment center. You will oversee bowling, food & beverage, and arcade operations, drive revenue, manage costs, and lead a team of 8–10 salaried managers and 120–150 hourly staff to exceed guest expectations.

The ideal candidate has 2+ years in general management, a passion for guest service, and flexibility to work weekends and holidays.

Qualifications

• Minimum 2+ years in general management in a fast-paced setting.
• Experience in a high-volume environment.
• Hospitality and/or food & beverage experience is a plus.
• Willingness to work flexible schedule, including weekends and holidays.
• Ability to manage costs including labor and operating expenses.

Responsibilities

• Oversee day-to-day operations of the center.
• Develop location-based goals to support business strategy.
• Ensure adherence to HR policies, training, and safety standards.
• Evaluate financial performance and drive revenue growth.
• Manage P&L with dept managers and oversee cash handling and upselling.
• Train and lead managers to maintain product and guest service standards.
• Collaborate with dept managers and corporate on revenue initiatives (league sales, seasonal promos, restaurant promotions).
• Lead a salaried management team of 8–10 and supervise 120–150 hourly staff.

Skills

General Management

High-Volume Ops

Hospitality / F&B

Flexible Scheduling

Cost Control

Job description

General Manager

Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.

At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.

What we’re looking for:

• Two or more years of experience in general management
• Experience in a high-volume environment
• Experience in Hospitality and/or Food & Beverage is a plus
• Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays
• Previous experience with an ability to manage costs including labor costs

Essential Duties:

• Oversee day-to-day operations
• Developing location-based goals and initiatives to support business strategy and achieve corporate goals.
• Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements.
• Evaluate and improve operations and financial performance
• Appropriate analysis of P&L and oversight of department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes
• Training and managing department managers to ensure product and guest service standards are met throughout the location
• Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
  • League sales and development
  • Seasonal promotions
  • Restaurant promotion
• Leading a salaried management team of 8-10
• Overseeing a team of 120-150 hourly team members to exceed guests' expectations

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We are a family-owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks we offer:

• Health & 401k Benefits
• Bonuses
• Paid-Time Off
• Profit-Sharing
• Free bowling, laser tag & gameplay!

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates forour upcoming hiring events.

Stars and Strikes is an Equal Opportunity Employer.