General Manager

Stars and Strikes Family Entertainment Centers; Summerville (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Profit-Sharing

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Entertainment Center in Summerville, SC is seeking a dynamic General Manager to oversee daily operations across bowling, food & beverage, and arcade. This hands-on leader will drive guest service excellence, manage labor costs, and align staff to corporate goals with a focus on revenue growth and cost control.

The role demands a proven track record in a high-volume setting, flexibility for weekends/holidays, and the ability to motivate a team of 8–10 managers and 120–150 hourly

Qualifications

• 2+ years of general management experience.
• Experience in a high-volume environment.
• Hospitality and/or Food & Beverage experience is a plus.
• Willing to work a flexible schedule including weekends/holidays.
• Ability to manage labor costs.

Responsibilities

• Oversee day-to-day operations.
• Develop location-based goals and initiatives to support strategy.
• Ensure adherence to HR policies, training, and safety requirements.
• Evaluate and improve operations and financial performance.
• Analyze P&L and oversee department managers to hit revenue goals.
• Train and manage department managers to uphold service standards.
• Collaborate with managers and corporate staff on revenue initiatives.
• Lead a salaried management team of 8–10 and oversee 120–150 hourly staff.

Skills

General management

High-volume operations

Guest service focus

Cost control / labor management

Flexible schedule

Job description

Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.

At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.

What we’re looking for:

• Two or more years of experience in general management
• Experience in a high-volume environment
• Experience in Hospitality and/or Food & Beverage is a plus
• Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays
• Previous experience with an ability to manage costs including labor costs

Essential Duties:

• Oversee day-to-day operations
• Developing location-based goals and initiatives to support business strategy and achieve corporate goals
• Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements
• Evaluate and improve operations and financial performance
• Appropriate analysis of P&L and oversight of department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes
• Training and managing department managers to ensure product and guest service standards are met throughout the location
• Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
• League sales and development
• Seasonal promotions
• Restaurant promotion
• Leading a salaried management team of 8-10
• Overseeing a team of 120-150 hourly team members to exceed guests' expectations

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We are a family-owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks we offer:

• Health & 401k Benefits
• Bonuses
• Paid-Time Off
• Profit-Sharing
• Free bowling, laser tag & gameplay!

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events.

Stars and Strikes is an Equal Opportunity Employer.