Department Manager

JD GROUP; York (ME); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

JD GROUP in York, Maine is seeking an experienced retail leader to manage and develop a high-performing team. You will coach colleagues, drive customer experiences, and maintain store standards while supporting financial targets.

You will oversee scheduling, onboarding, and training, ensuring compliant operations and excellent service. This role requires strong communication and a track record in retail performance.

Qualificações

• Strong coaching and mentoring to develop store colleagues.
• Proven ability to deliver exceptional customer service in a retail setting.
• Experience leading teams and driving store performance.
• Excellent communication to engage colleagues and stakeholders.
• Familiarity with retail KPIs and performance metrics.
• Experience hiring and training new staff.

Responsabilidades

• Support the Store Manager in leading a high-performing team.
• Deliver exceptional customer experiences to drive loyalty and repeat visits.
• Develop store teams through internal programmes to support career growth.
• Maintain a safe and compliant store environment for staff and customers.
• Contribute to achieving store financial targets and KPIs.
• Support other retail management duties as required.
• Serve as point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints.
• Assist in opening and closing procedures and day-to-day operations.
• Support cash handling tasks, including tills reconciliation.
• Participate in hiring, onboarding, and training of new employees.
• Provide feedback and coaching to improve performance.
• Help manage colleague schedules to ensure adequate coverage.

Conhecimentos

Coaching

Customer service

Retail operations

Communication

KPI awareness

Hiring and training

Scheduling

Team leadership

Descrição da oferta de emprego

Role overview

Create a positive and engaging environment for colleagues and customers through the effective leadership and management of your department or defined business area. Support, coach and develop store colleagues to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

Responsibilities

• Support the Store Manager in leading, coaching and developing a high-performing, engaged team.
• Deliver exceptional customer experiences that encourage customer loyalty and repeat visits.
• Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
• Help maintain a safe and compliant store environment for colleagues and customers.
• Contribute to delivering financial results in line with or exceeding company targets.
• Support other retail management duties where required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity

Role objectives and KPI’s

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high customer metric score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure colleague engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget

Skills and Experience

• Great coaching, mentoring and team building skills that drives team performance.
• Strong communicator with the ability to engage, support and influence colleagues effectively.
• Experience leading, coaching and developing colleagues within a retail or customer-focused environment.
• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
• Experience supporting business growth through customer engagement, local activity or community initiatives.
• Commitment to delivering excellent customer service and customer experiences.
• Be able to demonstrate the ability to improve store performance & standards through effective planning.
• Strong understanding of retail KPIs and commercial performance measures.
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
• Leads with a plan/do/review mindset.
• Effective decision-maker with the ability to assess information and make informed decisions.
• Communicates in a way that inspires and engages.
• Demonstrates a commitment to continuous learning and improvement.
• Resilient and positive attitude even under pressure.
• Demonstrates accountability and ownership of responsibilities.
• Demonstrates company values and behaviours in day-to-day activities.
• Committed to supporting colleague development and progression.
• Committed to two-way, clear, and honest feedback.
• Builds positive working relationships with colleagues, customers and stakeholders.