Department Manager - Francis Scott Key Mall

H&M; Frederick (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

H&M is seeking a Department Manager to lead and inspire the store team while delivering an exceptional omni customer experience in Frederick. You will drive visual standards, commercial performance, and daily activities to meet sales and profitability goals.

As a department leader, you will recruit, onboard, and evaluate staff, coordinate scheduling, and ensure adherence to store procedures. You will collaborate with Visual Merchandisers and store colleagues to deliver a unified brand experience.

Qualifications

• Strong leadership with responsibility for others.
• Ambitious, effective communicator, supportive, analytical problem-solver.
• Numbers-driven and able to manage statistics.

Responsibilities

• Own the omni customer experience in the store and ensure visual and commercial standards.
• Lead, onboard and develop the in-store team; conduct evaluations and scheduling.
• Represent the H&M brand in customer interactions and drive sales opportunities.
• Plan and analyze sales, budget goals, and store operations daily.
• Oversee fitting room and checkout routines, and ensure procedures are followed.

Skills

Leadership

Communication

Analytical thinking

Numerical skills

Customer focus

Teamwork

Job description

Company DescriptionJob Description

About the Role

As a Department Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines


• Representing yourself and the H&M brand positively during customer interactions


• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them


• Establish & analyze sales and budget goals, creating plans to optimize results


• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers


• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives


• Manage your department in a cost-efficient way


• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges


• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc


• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in store


• Complete performance evaluations and succession planning to support business & team needs


• Retain and share your knowledge and skills with your team


• Collaboration, planning & teamwork with in-store Visual Merchandiser team


• Give & receive feedback with your colleagues to learn, develop & support each other


• Responsible for the teams planning & scheduling


• Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc


• Ensure all procedures, routines, and legal requirements in all areas of the store are followed


• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Secure a clean and tidy sales floor and back of house including stockroom areas


• Ensure high fashion quality, visual and commercial product presentation, with good garment care


• Secure good stock levels and provide input on allocation to Area team


• Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided


• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)


• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store


• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)


• Responsible for opening & closing of store daily

Qualifications

Who You Are

• To be a successful and effective Department Manager, you'll be a strong leader who enjoys taking responsibility for others.


• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.


• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Why You'll Love Working