Department Manager

McDonald's; Hope Hull (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

PTO + Paid Vacation + 5 paid holidays

Company provided insurance – shared-%

Company paid Telehealth (Doctor on Dem

$3,000/year tuition assistance

McDonald’s training and advancement

Free meals

30% National Employee Discount

Exclusive discount program

Job summary

Murphy Family Restaurants is seeking a dynamic Department Manager to lead shifts and support the General Manager in Southeast Alabama and the Florida Panhandle. Open availability with an average 48-hour work week and 3 ten-hour shifts plus 2 nine-hour shifts are expected.

The role requires 1–3 years of quick service restaurant management experience and strong leadership, communication, and customer service skills to drive performance and guest satisfaction.

Qualifications

• 1-3 years of quick service restaurant management experience.
• Demonstrated experience leading a team in a fast-paced managed environment.
• Strong leadership skills with the ability to coach and mentor a team.
• Ability to communicate effectively and professionally.
• Strong customer service skills with a support focused-mindset.
• Achievement oriented with strong organizational, interpersonal and problem-solving skills.

Responsibilities

• Oversee store operations from production to guest service; direct the work of team members.
• Assist General Manager to meet performance expectations.
• Coach and model McDonald’s guest and service experience behaviors.
• Provide an environment for employee development and teamwork; coach and plan development.
• Analyze restaurant labor and crew needs; prepare weekly schedules.
• Manage inventory levels and forecasting; monitor food costs.
• Coordinate POP and merchandising; train crew and managers in service procedures.
• Ensure food safety and maintain procedures; plan maintenance with GM.
• Appraise team productivity for promotions or changes; perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Problem-solving

Team management

Job description

Overview

Murphy Family Restaurants is a family-owned franchisee for over 30 McDonald's across Southeast Alabama and the Florida Panhandle. We are looking for dynamic Department Managers to join our growing team! Department Managers lead shifts and directly support the General Manager with internal functions to achieve restaurant performance and quality standards.

This role requires 1-3 years of management experience in a quick service restaurant. Department Managers must have open availability (any day, any shift) with a commitment to an average 48-hour work week – typically (3) 10-hour shifts and (2) 9-hour shifts.

Responsibilities Include But Are Not Limited To

• Responsible for managing the restaurant with the General Manager, including oversight over all store operations from production to guest service areas; direct the work of team members, both managers and crew
• Assist General Manager as necessary to ensure restaurant meets performance expectations
• Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with crew members
• Provide an environment that fosters continuous employee development, learning and teamwork; set the example through coaching and personal development planning

Manages a department within the restaurant (People, Kitchen, and/or Guest Services)

• People Department: Analyze restaurant labor and crew capability needs for crew under direction of General Manager; prepare and set weekly schedules, including days and hours of work, for all crew; ensure schedules meet business needs
• Kitchen Department: Manage inventory levels to meet operating needs and budget; prepare inventory forecasts and ordering recommendations for General Manager approval, and ensure related activities are coordinated (i.e., receiving deliveries); perform trend analysis on food costs to inform planning
• Guest Services Department: Coordinates POP and merchandising execution so that proper elements are in place; ensure crew and managers are trained in service procedures to deliver a great customer experience

Additional Responsibilities

• Ensure food safety is always maintained and in accordance with procedures; ensure team members understand their role and are up to date on training and procedures
• With the General Manager, perform and assign maintenance activities to ensure restaurant meets or exceeds standards of excellence (proactive planning, cleanliness, procedures); collaborates with General Manager to ensure coverage and troubleshooting emergencies
• Appraise team members’ (both managers and crew) productivity and efficiency for the purpose of recommending promotion, termination, or other change in status
• *Other duties as assigned

Qualifications

• 1-3 years of quick service restaurant management experience
• Demonstrated experience leading a team in in a fast-paced managed environment
• Strong leadership skills with the ability to coach and mentor a team
• Ability to communicate effectively and professionally
• Strong customer service skills with a support focused-mindset
• Achievement oriented with strong organizational, interpersonal and problem-solving skills

Benefits

• Competitive pay
• PTO + Paid Vacation + 5 paid holidays per year
• Company provided insurance – shared expense employer contribution
• Company paid Telehealth (Doctor on Demand)
• $3,000/year in college tuition assistance
• McDonald’s training and advancement opportunities
• Free meals
• 30% National Employee Discount, at participating locations
• Exclusive discount program

Additional Info

• This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.