Service Manager (72811)

Valcourt; Millstone Township (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

Valcourt seeks a Service Manager to lead its Pro Xpress service operations in Millstone Township, NJ. The ideal candidate will ensure high-quality service delivery, manage client relationships, and monitor project compliance with safety standards.

The role requires 5+ years of experience in construction or facilities maintenance, strong leadership skills, and a commitment to safety and quality. Join Valcourt to foster a service-driven culture and enhance operational efficiency.

Qualifications

• 5+ years of experience in construction, building services, or facilities maintenance.
• Strong leadership, communication, and customer service skills.
• Proven ability to manage multiple service projects simultaneously.

Responsibilities

• Oversee the full service lifecycle and maintain strong client relationships.
• Manage daily service operations for Pro Xpress projects under $25K.
• Enforce safety policies and procedures ensuring a safe working environment.

Skills

Leadership

Customer Service

Problem Solving

Decision Making

Project Management

Job description

Job Details

Job Location: VALCOURT EXTERIOR NJ MST - Millstone Township, NJ 08535

Salary Range: $50,000.00 - $60,000.00

Position Summary

The Service Manager is responsible for leading and overseeing Valcourt’s Pro Xpress service operations, ensuring consistent delivery of high-quality service on all projects under $25,000. These projects include emergency temporary repairs, leak investigations, corrective maintenance, and other small-scale service work.

The Service Manager plays a critical role in driving exceptional client experiences, operational efficiency, and service excellence while upholding Valcourt’s core values of quality, safety, and integrity.

Key Responsibilities

Service Leadership & Culture

• Foster a positive, service-driven culture focused on responsiveness, professionalism, and accountability.
• Lead the Pro Xpress service team to consistently exceed client expectations.
• Reinforce Valcourt’s brand standards through every client and field interaction.
• Promote teamwork, continuous improvement, and high performance across the service group.

Client Experience & Relationships

• Oversee the full service lifecycle, from initial client request through project completion and invoicing.
• Maintain strong client relationships through proactive communication and timely follow-up.
• Ensure clients are informed and supported in making sound decisions related to building maintenance and future repair needs.
• Address client concerns promptly and professionally to ensure satisfaction and retention.

Service Operations Management

• Manage daily service operations for all Pro Xpress projects under $25K, including emergency repairs and investigations.
• Ensure service work is scheduled, executed, and completed efficiently, on time, and within budget.
• Coordinate labor, materials, and subcontractors to meet service demands.
• Monitor job progress and quality control to ensure compliance with company standards and project specifications.

Safety, Quality & Compliance

• Enforce all safety policies and procedures, ensuring a safe working environment for all team members.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Stand behind the quality of service work and resolve deficiencies quickly and effectively.

Financial & Administrative Oversight

• Manage service project budgets, profitability, and job costing for all Pro Xpress work.
• Support accurate and timely invoicing and collections.
• Track and analyze service performance metrics to identify trends, improve efficiency, and enhance profitability.

Qualifications

• 5+ years of experience in construction, building services, facilities maintenance, or a related field.
• Previous service management or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Proven ability to manage multiple service projects simultaneously in a fast-paced environment.
• Strong organizational, problem-solving, and decision-making abilities.
• Demonstrated commitment to safety, quality, and continuous improvement.