Department Manager

Brobston Group; Costa Mesa (CA); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Job summary

Saint Laurent in Costa Mesa is seeking a Department Manager to lead the product department, overseeing sales, team, and store operations while delivering an exceptional client experience. The role emphasizes coaching, development, and enforcing company standards to drive performance.

Responsibilities include opening/closing, POS operations, inventory accuracy, visual merchandising, and reporting sales trends to improve results.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years retail experience.
• 2+ years in retail management.
• Experience leading a team of 5 or more.
• Ability to stay calm under pressure in a fast-paced environment.
• Proven ability to motivate and lead sales teams.

Responsibilities

• Oversee sales, team, and operations of a product department.
• Drive sales and team performance through coaching and standards.
• Open/Close boutique and manage POS per guidelines.
• Develop strategic action plans to maximize department sales.
• Coach to Brilliant Basics principles to meet KPIs.
• Analyze daily/weekly/monthly sales reports to track goals.
• Keep product knowledge updated and communicate with Buying team.
• Handle escalated client issues with Store Director and Operations.
• Maintain Visual Merchandising and Loss Prevention standards.
• Coordinate weekly cycle counts and inventory discrepancy reporting.
• Ensure compliance with Operational Guidelines and store audits.
• Show leadership and ownership with policies and procedures.
• Build relationships with management, corporate partners, and other boutiques.
• Other duties as assigned.

Skills

Team leadership

Coaching

Sales

Customer service

Communication

Stress tolerance

Education

Bachelor's degree

Tools

POS system

Job description

We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team.

ROLE

The Department Manager will oversee the sales, team, and operation a product department within the boutique. This position will be responsible for driving sales and the team’s performance through the coaching, development, and reinforcement of the company standards.

MISSION

• Partner with Assistant Store Director & Store Director to align on corporate initiatives, team development, Employee Relations, product training, and operations.
• Manage the salesfloor through consistence presence providing an exceptional client experience.
• Responsible for Opening/Closing boutique and POS to operational and loss prevention guidelines.
• Develop and implement strategic actions plans to maximize department sales and client engagement that align to the boutique’s overall performance goals.
• Drive the department sales goals, KPI’s and team performances by coaching to Brilliant Basics principles.
• Analyze sales reports on daily, weekly, monthly basis to ensures the department is on track to achieve and exceed quantitative and qualitative goals.
• Responsible for staying informed and keeping the team updated on product related information such as stock availability and technical changes.
• Manage communication to Buying team related to business trends, client requests, and product feedback.
• Manage and support on escalated client issues in partnership with Store Director, Client Services and Operations team.
• Ensure department visual standards are maintained in the department to Visual Merchandising and Loss Prevention guidelines.
• Partner with Operational team on weekly cycle counts and inventory discrepancy reporting to maintain low shrink levels.
• Responsible for upholding Operational Guidelines to ensure compliance and successful store Audits.
• Demonstrates a sense of leadership and ownership of the boutique through in-depth knowledge of all policies and procedures.
• Develop strong working relationships with management team, corporate partners, and other boutiques.
• Other duties as assigned by management.

PROFILE

• Bachelor’s degree, preferred
• Minimum 3-5 years’ retail experience
• Minimum 2 years’ experience in retail management capacity
• Experience managing a team of 5 or more
• Ability to maintain calm under pressure in a fast-pace environment
• Proven ability to motivate and lead sales teams

A reasonable estimate of the base compensation range for this position is $115,000.00 - $120,000.00 plus bonus eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.