Department Lead - Customer Experience & Store Operations

Coastal-Farm-; Albany (OR); On-site; USD 38,000 - 46,000; Full time

Job summary

Coastal Farm in Albany, Oregon is seeking a retail department leader responsible for excellent customer service, product knowledge, and merchandising in a specified department. You will greet customers, oversee daily department operations, train associates, and perform store-level duties as needed.

The role requires 1 year of retail experience, POS and Eagle Browser proficiency, and strong communication and interpersonal skills.

Qualifications

• 1 year of experience in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.

Responsibilities

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Oversee the daily operations of the department – including, but not limited to, merchandizing, display presentation, maintaining signage standards, and monitoring inventory levels.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Assist in leading store meetings and store goals/objectives.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.

Skills

Written communication

Verbal communication

Interpersonal skills

Adaptability

Computer literacy

Retail knowledge

Teamwork

Tools

POS system

Eagle Browser

Job description

Coastal Farm in Albany, Oregon is seeking a retail department leader responsible for excellent customer service, product knowledge, and merchandising in a specified department. You will greet customers, oversee daily department operations, train associates, and perform store-level duties as needed.

The role requires 1 year of retail experience, POS and Eagle Browser proficiency, and strong communication and interpersonal skills.