Department Lead: Retail Operations & Customer Experience

Coastal Farm & Ranch; Albany (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

Coastal Farm & Ranch in Albany, OR is seeking a retail leader to guide associates across departments such as Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling. The role emphasizes exceptional customer service, product knowledge, merchandising, and training new staff.

The position also involves covering store manager duties when scheduled, opening/closing shifts, leading meetings, and maintaining inventory and display standards.

Qualifications

• 1 year of experience in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.

Responsibilities

• Greet and acknowledge every customer, answer questions, and help customers locate products.
• Oversee daily department operations including merchandising, signage, and inventory.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• If scheduled, assume duties of the Store Manager and Assistant Store Managers.
• Open and close the store as needed and scheduled.
• Lead store meetings and communicate goals/objectives.
• Answer incoming phone calls and maintain radio communication with associates.
• Maintain comprehensive product knowledge and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Help in other departments when needed.
• Perform daily cleaning tasks.

Job description

Coastal Farm & Ranch in Albany, OR is seeking a retail leader to guide associates across departments such as Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling. The role emphasizes exceptional customer service, product knowledge, merchandising, and training new staff.

The position also involves covering store manager duties when scheduled, opening/closing shifts, leading meetings, and maintaining inventory and display standards.