Department Leader: Customer Experience & Growth

Kroger; Durango (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Growth opportunities

Job summary

Kroger in Durango seeks a Drug GM Department Lead to deliver outstanding customer service and maintain a safe, clean department environment. You will set performance goals, train associates, and implement the department business plan while controlling expenses and inventory.

You will act with integrity and ensure compliance with laws and company guidelines. You will promote products, respond to customer questions, and support management in budgeting and promotional activities.

Qualifications

• Effective communication skills for team and customer interaction.
• Basic math skills for POS and budgeting tasks.
• Ability to stay composed under pressure in a fast-paced store setting.
• Experience leading teams or departments is preferred.
• Bilingual abilities are a plus for customer service.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Set performance goals and empower the team to meet them.
• Develop scheduling to manage customer volume.
• Train and develop associates on their jobs and performance reviews.
• Adhere to laws and company guidelines.
• Create an inviting environment and assist customers with product questions.
• Maintain knowledge of products and provide recommendations.
• Inform customers of specials and promotional plans.
• Plan and implement a department business plan with store management.
• Monitor inventory, expenses, and assist with budget reviews.
• Coordinate price changes, inventory processes, and safety procedures.

Skills

Effective communication

Basic math

Ability to handle stress

Management experience

Second language

Education

High school education or equivalent

Job description

Kroger in Durango seeks a Drug GM Department Lead to deliver outstanding customer service and maintain a safe, clean department environment. You will set performance goals, train associates, and implement the department business plan while controlling expenses and inventory.

You will act with integrity and ensure compliance with laws and company guidelines. You will promote products, respond to customer questions, and support management in budgeting and promotional activities.