Department Lead: Retail Ops & Customer Experience

Ace Hardware; Wakefield (RI); On-site; USD 42,000 - 52,000; Full time

Job summary

Salk's Hardware and Marine is seeking a Department Lead (Key Holder) to manage a department and assist with opening/closing duties. You will deliver excellent customer service, lead a small team, and coordinate daily store operations.

Ideal candidates have prior retail experience, hardware knowledge, and a high school diploma or GED. NHRA Advanced Course in Hardware Retailing is recommended for growth within the Ace Hardware network.

Qualifications

• Minimum of previous retail experience required.
• Hardware experience preferred.
• High School diploma or GED.
• NHRA Advanced Course in Hardware Retailing recommended.

Responsibilities

• Open/close the store 2-3 times per week, overseeing department duties.
• Oversee department projects and assist with special store initiatives.
• Keep sales floor, stock room, and outdoor areas clean and orderly.
• Ensure weekly price changes and label updates are completed timely.
• Assist in stocking and delivering merchandise to customers.
• Operate forklift or other lift machinery as needed.
• Support cycle counts and adjust inventory as required.
• Maintain stock levels to support in-store profitability.

Skills

Customer service

Leadership

Communication

Teamwork

Education

High School or GED equivalent

NHRA Advanced Course in Hardware Retailing

Tools

Forklift operation

Job description

Salk's Hardware and Marine is seeking a Department Lead (Key Holder) to manage a department and assist with opening/closing duties. You will deliver excellent customer service, lead a small team, and coordinate daily store operations.

Ideal candidates have prior retail experience, hardware knowledge, and a high school diploma or GED. NHRA Advanced Course in Hardware Retailing is recommended for growth within the Ace Hardware network.