Department Lead: Customer Experience & Merchandising

C-A-L Stores Companies Inc; Show Low (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Coastal Farm in Show Low, AZ is seeking a department lead to ensure excellent customer service and deep product knowledge. You will oversee merchandising, signage, and inventory for hardlines, animal health, cashiers, clothing/boots, or material handling areas.

Role includes training new associates, creating daily worklists, and stepping in for store leadership when scheduled. Flexibility with hours and a focus on teamwork are essential.

Qualifications

• 1 year of experience in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.

Responsibilities

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Oversee the daily operations of the department - including, but not limited to, merchandizing, display presentation, maintaining signage standards, and monitoring inventory levels.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Assist in leading store meetings and store goals/objectives.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.

Skills

Retail experience

Written and verbal communication

Interpersonal skills

Adaptability

Computer/email savvy

Retail concepts knowledge

Tools

POS system

Eagle Browser

Job description

Coastal Farm in Show Low, AZ is seeking a department lead to ensure excellent customer service and deep product knowledge. You will oversee merchandising, signage, and inventory for hardlines, animal health, cashiers, clothing/boots, or material handling areas.

Role includes training new associates, creating daily worklists, and stepping in for store leadership when scheduled. Flexibility with hours and a focus on teamwork are essential.