Department Lead

Refreshed Tech; Ashley (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Refreshed Tech in Ashley, Indiana is seeking a Lead to guide a team of associates through the refurbishing of electronic devices, upholding quality and sustainability standards.

You will mentor staff, manage workflow, diagnose and repair laptops, smartphones and tablets, and collaborate with procurement and logistics to maintain inventory and process improvements. Strong leadership, troubleshooting, and documentation skills are essential for success.

Qualifications

• High School Diploma required.
• Previous leadership experience in a team setting.
• Proven experience in electronic device refurbishment and repair.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and collaboration skills.
• Knowledge of sustainability practices is a plus.

Responsibilities

• Lead and mentor a team of associates to ensure workflow efficiency.
• Maintain strict quality control on refurbished devices.
• Identify and resolve defects and technical issues promptly.
• Monitor inventory levels and coordinate with procurement.
• Document refurbishing activities and generate performance reports.
• Support process improvements and cross-functional collaboration.

Skills

Leadership

Quality control

Team management

Troubleshooting

Repair techniques

Inventory management

Process improvement

Documentation

Communication

Sustainability practices

Education

High School Diploma

Tools

Google Suite

ERP systems

Diagnostic tools

Job description

As a Lead at Refreshed Tech, you will play a critical role in our mission to refurbish and revitalize electronic devices. You will lead a team of associates, overseeing the refurbishing process, ensuring the highest quality standards, and contributing to our commitment to sustainability.

Essential Duties, Functions and Responsibilities:

Leadership:

• Lead and mentor a team of associates, providing guidance, training, and support.
• Delegate tasks effectively to ensure smooth workflow and efficient operations.
• Foster a positive and collaborative work environment to maximize team performance.

Quality Control:

• Maintain and enforce strict quality control standards to ensure refurbished devices meet or exceed industry benchmarks.
• Conduct regular inspections and quality audits on refurbished products.
• Identify and resolve technical issues and defects promptly.

Expertise:

• Stay up-to-date with the latest technology trends and repair techniques.
• Troubleshoot and repair a wide range of electronic devices, including laptops, smartphones, tablets, and more.
• Provide technical guidance and assistance to team members as needed.

Inventory Management:

• Monitor and manage inventory levels of refurbished products and spare parts.
• Coordinate with procurement and logistics teams to ensure a steady supply of necessary components.
• Track and report on inventory turnover and product availability.

Process Improvement:

• Continuously evaluate and improve refurbishing processes for efficiency and cost-effectiveness.
• Collaborate with cross-functional teams to implement best practices and enhance productivity.

Reporting and Documentation:

• Maintain detailed records of refurbishing activities, including repair logs and quality reports.
• Generate regular performance reports for management review.
• Proven experience in electronic device refurbishment and repair.
• Strong leadership and team management skills.
• Excellent troubleshooting and problem-solving abilities.
• Proficiency with diagnostic tools and equipment.
• Knowledge of sustainability practices and electronic waste management is a plus.
• Good communication skills and the ability to work collaboratively with cross-functional teams.
• Attention to detail and commitment to quality.
• Strong organizational and time-management skills.

Required Education and Experience:

• High School Diploma
• Previous leadership experience

Preferred Education and Experience:

• Experience with Android and Apple IOS electronics
• Knowledge of Google Suite
• Knowledge in technology or intermediate computer skills
• Previous experience with ERP systems

Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.