Department Coordinator

D.H. Pace Company, Inc.; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO & holidays

Life insurance

401(k) with match

HSA & FSA options

Voluntary benefits

Employee discounts

Job summary

DH Pace Company, Inc. in Charlotte, NC is seeking a Department Coordinator to schedule technicians, collect job details, and ensure timely service delivery.

You will coordinate with field teams to keep tickets aligned with materials, billing, and customer commitments, while supporting the estimating team with quotes and handling service documentation. The role requires excellent communication, strong organizational skills, and a customer-service mindset, with prior dispatch or high-volume admin

Qualifications

• Experience coordinating field staff and schedules.
• Strong customer service focus.
• Ability to multi-task and meet deadlines.
• Professional communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Schedule technicians to customer job sites and collect job details for processing.
• Ensure COD payments are collected before job completion.
• Maintain accurate technician schedules and ticket status for materials, billing, and voided tickets.
• Run and manage department reports to meet customer commitments.
• Assist with billing paperwork and customer documentation requirements.
• Create and maintain service tickets to ensure service dates are met.
• Collaborate with estimating to provide service quotes when needed.
• Support field techs with technical troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse.
• Handle other duties as assigned.

Skills

Microsoft Office Suite

Dispatch experience

Customer service

Time management

Professional demeanor

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door Company of Charlotte, aDH Pace Company, is seeking to hire a Department Coordinator who will effectively coordinate field employees in Charlotte, NC. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

What You'll Do

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

What You Bring

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.