Department Coordinator

Dhpace; Olathe (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Competitive compensation

Job summary

Dhpace is looking for a Department Coordinator in Olathe, Kansas. This role involves coordinating field employees, managing schedules, and ensuring customer satisfaction with our services.

The ideal candidate will have experience in dispatching or scheduling, strong communication skills, and a focus on customer service. The position offers comprehensive medical coverage, generous paid time off, and a 401(k) with employer match.

Qualifications

• Experience in a dispatch or high volume administration field is a plus.
• Must represent the company in a professional manner.

Responsibilities

• Schedule technicians to customer job sites.
• Ensure customer COD payments are collected.
• Assist with billing paperwork and meet customer billing document requirements.
• Create and maintain service tickets.
• Work with estimating team to provide service quotes.

Skills

Experience using Microsoft Office Suite

Excellent communication skills

Time management skills

Customer service focus

Multi-tasking ability

Job description

Overhead Door of Kansas City is seeking to hire a Department Coordinator who will effectively coordinate field employees in Olathe, KS. This individual will ensure that our services meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)