Commercial Department Coordinator

Dhpace; Olathe (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

Dhpace is hiring a Department Coordinator in Olathe, KS, to coordinate field employees and manage scheduling for job sites. Responsibilities include ensuring customer payments are collected and managing department reports. Excellent communication and organizational skills are essential for this role.

The position offers comprehensive medical coverage, paid time off, and a 401(k) with employer match, making it a great opportunity for those seeking to grow in a supportive environment.

Qualifications

• Experience in dispatch or high-volume administration is a plus.
• Excellent communication skills and focus on customer service.
• Good time-management skills and ability to multi-task.

Responsibilities

• Schedule technicians for customer job sites and finalize job details.
• Ensure customer payments are collected prior to job completion.
• Manage department reports to meet customer expectations.

Skills

Microsoft Office Suite

Communication Skills

Time Management

Organizational Skills

Job description

Overhead Door of Kansas City, a division of DH Pace Company, is hiring a Department Coordinator to coordinate field employees in Olathe, KS.

Job Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continuously clear technicians’ schedules of completed job tickets and ensure open tickets are scheduled correctly for materials, billing, and voided tickets
• Run, review and manage department reports to ensure the department meets customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high‑volume administration field is a plus
• Excellent communication skills and focus on customer service
• Good time‑management skills, organization, and the ability to multi‑task
• Professional representation of the company

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)